Troubleshooting Internet Explorer Issues

Discussion in 'Windows 7 Tutorials' started by Captain Jack, Jun 23, 2010.

  1. Captain Jack

    Captain Jack Extraordinary Member

    Mar 6, 2010
    Likes Received:
    Troubleshooting Internet Explorer Issues

    You might have issues with Internet Explorer like not opening or crashing often not loading pages etc. Here are few troubleshooting steps that you can do to fix certain issue.

    The first step which always you could try is to disable the add-ons and see if that works or fix the problem that you have with IE.

    Start | Under search | Internet Explorer (No Add-ons)

    It will open the Internet Explorer without any add-ons then see if you have the same problem. If that fixes it then next thing is to enable the add-ons one by one to find the culprit.

    a. Click the Tools button, and then click Manage Add-ons.
    b. Under Show, click All add-ons.
    c. Click the add-on you want to disable, and then click Disable

    2. To delete ActiveX controls ​

    1.Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
    2.Click the Tools button, and then click Manage Add-ons.
    3.Under Show, click Downloaded controls to display all ActiveX controls.
    4.Click the ActiveX control you want to delete, and then click More information.
    5.In the More Information dialog box, click Remove.​

    3. Next steps which used to fix almost all the issues with Internet Explorer is to reset the Intenet explorer to Default Settings

    1. Close any Internet Explorer or Windows Explorer windows that are currently open.
    2. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
    3. Click the Tools button, and then click Internet Options.
    4. Click the Advanced tab, and then click Reset.
    5. Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.
    6. In the Reset Internet Explorer Settings dialog box, click Reset.
    7. When Internet Explorer finishes applying default settings, click Close, and then click OK.
    8. Close Internet Explorer.​

    Your changes will take effect the next time you open Internet Explorer.​


    You could use Mircosoft Fixit Tool to do it for you. ​

    [​IMG]* ​

    Click this link to download it Reset Internet Explorer settings

    Note: This will delete personal settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer's settings is not reversible. ​

    4. IE is slow to start and/or open new tabs check this article this should help to fix most of the performace issues Unshackling IE8 Performance - EricLaw's IEInternals - Site Home - MSDN Blogs

    5. Video freezes or crashes in Internet Explorer or Windows programs

    6. Often connection problems are caused by malformed winsock entries and invalid LSPs (Layered Service Providers). LSP entries are responsible for managing your inbound and outbound internet traffic.

    Start | CMD | Right Click and Run as Administrator

    netsh winsock reset catalog (resets winsock entries)
    netsh int ip reset reset.log hit (resets TCP/IP stack) ​

    Reboot the System then Test it. ​

    7. Quite frequently, internet connection problems can be traced to a corrupted DNS cache. Resetting or Flushing this cache is an easy fix to many of these problems​

    Start | CMD | Right Click and Run as Administrator

    ipconfig /flushdns
    ipconfig /release
    ipconfig /renew

    Then see if you can connect to any websites. ​

    Hope this helps,
  2. jeradw

    jeradw Senior Member

    May 8, 2009
    Likes Received:
    Arrrr...that was a mighty good writeup! :)

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