Unable to use USB keyboard and mouse on Welcome Screen

#1
I am able to use my laptop trackpad and keyboard, but my external keyboard and mouse don't work on the welcome screen. Once I login the external devices work without issue.

Any help would be appreciated.
 


Last edited:
#2
Hey.

The laptop could specifically be designed this way on purpose.

You could check the bios for a setting called Legacy USB and/or USB Keyboard Support OR similar settings. Enable them if they exist.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.