Unable to use USB keyboard and mouse on Welcome Screen

I am able to use my laptop trackpad and keyboard, but my external keyboard and mouse don't work on the welcome screen. Once I login the external devices work without issue.

Any help would be appreciated.

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The laptop could specifically be designed this way on purpose.

You could check the bios for a setting called Legacy USB and/or USB Keyboard Support OR similar settings. Enable them if they exist.

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