Unable to use USB keyboard and mouse on Welcome Screen

Discussion in 'Windows 7 Help and Support' started by nascent, Jul 9, 2010.

  1. nascent

    nascent New Member

    Joined:
    Jul 9, 2010
    Messages:
    2
    Likes Received:
    0
    I am able to use my laptop trackpad and keyboard, but my external keyboard and mouse don't work on the welcome screen. Once I login the external devices work without issue.

    Any help would be appreciated.
     
    #1 nascent, Jul 9, 2010
    Last edited: Jul 9, 2010
  2. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Hey.

    The laptop could specifically be designed this way on purpose.

    You could check the bios for a setting called Legacy USB and/or USB Keyboard Support OR similar settings. Enable them if they exist.
     

Share This Page

Loading...