Unexpected BSOD results in crash dump

Discussion in 'Windows 7 Help and Support' started by Nathan Guenther, Jul 14, 2011.

  1. Nathan Guenther

    Nathan Guenther New Member

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    Hey,

    I seem to get BSOD's every once an a while, but it is often enough to hopefully find a fix.

    I have a crash dump, if anyone wouldn't mind helping me analyze it.

    Thanks so much.


    View attachment 071311-58094-01.dmp
     
  2. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

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    This one was caused by USBPORT.SYS. I would do the following:

    1-Run a system file check

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker - Windows 7 Forums

    Let us know the results from the report at the end.


    2-Read and run this:
    USB Driver - General Fix for Problems - Windows 7 Forums
     
  3. Nathan Guenther

    Nathan Guenther New Member

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    Thank you so much for the quick reply, i already tried the first one multiple times, but i went ahead and ran it again and got "Windows Resource Protection did not find any integrity violations.".

    As for the second, i followed the guide, but couldn't get the file to delete through windows, so i used an unlocking program to force delete the file. And i have had no problems so far.

    The crashes are rare enough so its hard to tell if the problem is fixed or not, but i will reply again if i have another BSOD.

    Thanks for the help/
     
  4. Nathan Guenther

    Nathan Guenther New Member

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    Things have been great for a month or so, but i got another crash.

    Even if i cant fix it, i would like to figure out if the cause is the same or very similar, or something completely different.

    Also a note, not sure if it matters, but it only BSOD'ed once my computer was on for 5 days about and i was downloading something while i was gone.

    Thanks

    View attachment 080411-52634-01.dmp
     
  5. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Sorry, I was looking at the first dump file.

    The second one says a hardware problem and Pandora is mentioned.

    The teamviewervpn.sys is still listed from 2007, so you might check for an update for it.
     
    #5 Saltgrass, Aug 6, 2011
    Last edited: Aug 6, 2011
  6. Nathan Guenther

    Nathan Guenther New Member

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    Thanks so much that helps alot, yes i play games, but nothing was open at the time (maybe the exe didn't close fully or hanged). I have USB 3.0, but not any devices that support (99 percent sure).

    And i have team viewer yes, but i dont see how it can be outdated, i have the latest version 6, which came out a month or to ago.

    Weird, but thanks so much for the results, at least now i have some idea what the cause is.
     
  7. Saltgrass

    Saltgrass Excellent Member
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    Sorry I had to revise my response, please check.
     
  8. Nathan Guenther

    Nathan Guenther New Member

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    Thanks, i guess i will stop leaving pandora one open when i am not using it. And i will check for teamviewer updates.
     
  9. Nathan Guenther

    Nathan Guenther New Member

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    Everything has been going great, no blue screens for a few months.

    I had a weird one today, and i wanted to see if it was possible to figure out the cause. Is it still the same USB problem, i feel like it is different this time.

    View attachment 101211-56924-01.dmp
     

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