Unexpected Shut down

Discussion in 'Windows 7 Help and Support' started by manojparida, Aug 27, 2010.

  1. manojparida

    manojparida New Member

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    Hi All,

    My system has recovered from an unexpected shut down.
    It happened when i switched on my machine. Suddenly it restarted and took long time to boot.

    finally i got error as below.
    OS: WINDOWS 7
    -----------------------------------------------------------------------------------

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 16393

    Additional information about the problem:
    BCCode: 24
    BCP1: 00000000001904FB
    BCP2: FFFFF8800828D6E8
    BCP3: FFFFF8800828CF50
    BCP4: FFFFF880014E88D9
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\082710-17877-01.dmp
    C:\Users\Manojparida\AppData\Local\Temp\WER-254172-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    -----------------------------------------------------------------------------------

    Can any one say what would have happened and what to do in this situation?:confused:

    Thanks,
    Manoj
     
  2. cybercore

    cybercore New Member

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  3. TorrentG

    TorrentG Banned

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    Hi and welcome.

    Yes, we need to analyze the crash dumps. Please navigate to C:\Windows\Minidump

    Copy the files in there to any other folder. Then zip the files. Attach the zip to a post using the paperclip above where you type, in advanced mode reply.

    Hopefully, we will show you what to do so this will stop from happening and to keep your computer is a great running state.
     
  4. manojparida

    manojparida New Member

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    Hello,

    Thans for a quick reply. I am attaching the dumps. Please analyze and let me know the next step.

    Thank You,
    Manoj
     

    Attached Files:

  5. cybercore

    cybercore New Member

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    082710-17877-01.dmp


    This module: ntfs.sys
    Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800828D6E8, 0xFFFFF8800828CF50, 0xFFFFF880014E88D9)
    Error: NTFS_FILE_SYSTEM
    Dump file: 082710-17877-01.dmp
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Microsoft® Windows®
    company: Microsoft Corporation

    Check the hard drive for errors with cmd -> chkdsk /r.
    Run a full system scan for malware.




    Update these drivers:

    amdxata.sys Tue May 19 20:56:59 2009
    AtiHdmi.sys Wed Sep 30 16:54:46 2009
    ati.amd.com/support/driver.HTML


    PxHlpa64.sys Tue Oct 20 21:08:42 2009, completely uninstall or update
    Sonic Solutions - DVD Burning - DVD Decoder - DVD & Video Editing Software


    btwavdt.sys Thu Jun 25 08:50:13 2009
    Broadcom.com - Ethernet NIC Driver Downloads


    bcmwl664.sys Tue Dec 08 18:10:06 2009, update if newer version is available at the manufacture's site
    Broadcom 802.11 Network Adapter wireless driver


    L1C62x64.sys Mon Dec 21 05:46:06 2009
    Atheros L1c PCI-E Gigabit Ethernet Controller
    Atheros, wireless local area networking, wireless, WLAN, 802.11n, 11n, 802.11g, 11g, 802.11ag, 11ag, 802.11, Radio-on-Chip, Ethernet, Mobile, Bluetooth, GPS, Semiconductor, System Solutions

    SynTP.sys Fri Nov 13 05:40:56 2009
    Synaptics Touchpad
    Drivers | Synaptics


    GEARAspiWDM GEARAspiWDM.sys Mon May 18 15:17:04 2009
    Update or remove
    GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering



    Impcd.sys Mon Oct 26 22:39:41 2009
    Intel Corporation
     
  6. manojparida

    manojparida New Member

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    Thanks, I am confused what to do.

    I will run chkdsk /r first. then do i need to Update these drivers:
    . what are the drivers i need to update?

    Please tell me in detail.

    Thx
     
  7. TorrentG

    TorrentG Banned

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    The problem is with McAfee. Uninstall it in safe mode with the tool from here:

    AV Uninstallers - Windows 7 Forums

    Then boot to normal mode and install MSE.

    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff8800828d6e8, fffff8800828cf50, fffff880014e88d9}
    
    Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCleanup+2a9 )
    
    Followup: MachineOwner
     
  8. manojparida

    manojparida New Member

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    Thanks. Could you please tell me what could be the problem with Mcafee. I have purchased a full version of it.
     
  9. TorrentG

    TorrentG Banned

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    The problem with McAfee is that it crashes your pc and has caused you to come here and ask for help because of it.
     
  10. Trouble

    Trouble Noob Whisperer

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    copy and paste this
    mfehidk.sys
    into the google search box and hit enter, you will see many references to this issue, some old some newer, but there is definitely a history of this particular driver and Windows 7.
    Maybe follow TorrentG's suggestion and uninstall it and see if that moves the diagnostic process along and or resolves your issue. If not you can certainly reinstall it later, and all it's cost is a few minutes of your time.
    Hope this helps, and I too welcome you to the forums
    Randy
     
  11. Sunil

    Sunil New Member

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    hello sir i am using windows 7 on DELL Vostro 1015 machine.i got unexpected shutdown of windows.there is a message windows recovered from unexpected shutdown.plz help me....
     

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