Unexpected Shut down

Hi All,

My system has recovered from an unexpected shut down.
It happened when i switched on my machine. Suddenly it restarted and took long time to boot.

finally i got error as below.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 16393

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800828D6E8
BCP3: FFFFF8800828CF50
BCP4: FFFFF880014E88D9
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

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Can any one say what would have happened and what to do in this situation?:confused:


Go to C:\Windows\Minidump folder under that folder you could find some files with "DMP" extension. Create a Temporary folder on your Desktop and Copy those files over to that folder and Zip it and attach in this thread.

Our bsod supporters will analysize them for you.


Hi and welcome.

Yes, we need to analyze the crash dumps. Please navigate to C:\Windows\Minidump

Copy the files in there to any other folder. Then zip the files. Attach the zip to a post using the paperclip above where you type, in advanced mode reply.

Hopefully, we will show you what to do so this will stop from happening and to keep your computer is a great running state.


Thans for a quick reply. I am attaching the dumps. Please analyze and let me know the next step.

Thank You,



This module: ntfs.sys
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800828D6E8, 0xFFFFF8800828CF50, 0xFFFFF880014E88D9)
Dump file: 082710-17877-01.dmp
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows®
company: Microsoft Corporation

Check the hard drive for errors with cmd -> chkdsk /r.
Run a full system scan for malware.

Update these drivers:

amdxata.sys Tue May 19 20:56:59 2009
AtiHdmi.sys Wed Sep 30 16:54:46 2009

PxHlpa64.sys Tue Oct 20 21:08:42 2009, completely uninstall or update
Sonic Solutions - DVD Burning - DVD Decoder - DVD & Video Editing Software

btwavdt.sys Thu Jun 25 08:50:13 2009
Broadcom.com - Ethernet NIC Driver Downloads

bcmwl664.sys Tue Dec 08 18:10:06 2009, update if newer version is available at the manufacture's site
Broadcom 802.11 Network Adapter wireless driver

L1C62x64.sys Mon Dec 21 05:46:06 2009
Atheros L1c PCI-E Gigabit Ethernet Controller
Atheros, wireless local area networking, wireless, WLAN, 802.11n, 11n, 802.11g, 11g, 802.11ag, 11ag, 802.11, Radio-on-Chip, Ethernet, Mobile, Bluetooth, GPS, Semiconductor, System Solutions

SynTP.sys Fri Nov 13 05:40:56 2009
Synaptics Touchpad
Drivers | Synaptics

GEARAspiWDM GEARAspiWDM.sys Mon May 18 15:17:04 2009
Update or remove
GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

Impcd.sys Mon Oct 26 22:39:41 2009
Intel Corporation

Thanks, I am confused what to do.

I will run chkdsk /r first. then do i need to Update these drivers:
. what are the drivers i need to update?

Please tell me in detail.


The problem is with McAfee. Uninstall it in safe mode with the tool from here:

AV Uninstallers - Windows 7 Forums

Then boot to normal mode and install MSE.

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800828d6e8, fffff8800828cf50, fffff880014e88d9}

Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCleanup+2a9 )

Followup: MachineOwner

Thanks. Could you please tell me what could be the problem with Mcafee. I have purchased a full version of it.

The problem with McAfee is that it crashes your pc and has caused you to come here and ask for help because of it.


Noob Whisperer
copy and paste this
into the google search box and hit enter, you will see many references to this issue, some old some newer, but there is definitely a history of this particular driver and Windows 7.
Maybe follow TorrentG's suggestion and uninstall it and see if that moves the diagnostic process along and or resolves your issue. If not you can certainly reinstall it later, and all it's cost is a few minutes of your time.
Hope this helps, and I too welcome you to the forums

hello sir i am using windows 7 on DELL Vostro 1015 machine.i got unexpected shutdown of windows.there is a message windows recovered from unexpected shutdown.plz help me....

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