Unexpected shutdown

Discussion in 'Windows 7 Help and Support' started by VeryMystic56, Jul 6, 2011.

  1. VeryMystic56

    VeryMystic56 New Member

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    Can anyone please help me.

    I have a Windows 7 Home Edition 64 bit operating system and I am experiencing unexpected shutdowns of the system.

    This tends to occur mainly when doing a virus check or doing a back up using some software called SyncBackSE.

    I have tried looking at the event log but it just says that the system has recovered from an unexpected shutdown, one of the reasons being a possible power failure.

    When I am present for the shutdown the PC starts up in safe mode and is usually alright for a while with me being able to do a number of back ups and virus checks.

    The virus checkers I have been using are Microsoft Essentials and I am now using BitDefender.

    I don't know if this would have anything to do with it or not, but I have 4KB of data in a bad sector of C:\ that cannot be recovered.
     
    #1 VeryMystic56, Jul 6, 2011
    Last edited: Jul 6, 2011
  2. nmsuk

    nmsuk Windows Forum Admin
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    Firstly welcome to the forums.

    Could you post you system specs please. Also do you have any temperature monitoring on you system. If not I recommend coretemp get it from http://www.alcpu.com/CoreTemp/Core-Temp-setup.exe If your temps aren't high we can then look into this issue further.
     
  3. VeryMystic56

    VeryMystic56 New Member

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    Thanks. I am at work at present. I will find this info out and get back to you. Thanks for the welcome.
     
  4. VeryMystic56

    VeryMystic56 New Member

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    Dear nmsuk,

    I am grateful for your help.

    I can now supply some information you needed to help me.

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    System Type x64-based PC
    Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, 2593 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. P1.60, 08/07/2009
    SMBIOS Version 2.4
    Installed Physical Memory (RAM) 4.00 GB

    Video Adapter

    Name NVIDIA GeForce 9500 GT
    PNP Device ID PCI\VEN_10DE&DEV_0640&SUBSYS_82F41043&REV_A1\4&76F5CFC&0&0008
    Adapter Type GeForce 9500 GT, NVIDIA compatible
    Adapter Description NVIDIA GeForce 9500 GT
    Adapter RAM 512.00 MB (536,870,912 bytes)

    I have installed the core temperature software and it is reading:

    Core # 0 = 41degrees C
    Core # 1 = 39 degrees C

    Cheers,

    VeryMystic56
     

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