Windows 7 Unexpected Shutdown

Flicktron

New Member
Joined
Jun 10, 2012
Hi, I had read in another thread to save what was in the minidump folder to a zip for somebody to analyse and see what the reason was for the unexpected shutdown. I hope that I did it right and somebody is able to help. Thanks in advance
 

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  • 061012-21169-01.zip
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Both of your dump files seem to indicate the same problem.

A fatal error occured while preparing the hibernate file.
Maybe if you could open an administrative command prompt and type powercfg -energy, the utility might find a problem.

When it is done, copy the resulting .html report to the desktop to open. Look for errors at the beginning and see if anything concerns hibernation, or writing to disk/memory prior to.
 
This is what is says and I do not understand what any of it means:

Power Efficiency Diagnostics Report

Computer Name
Scan Time2012-06-10T16:49:47Z
Scan Duration60 seconds
System Manufacturer
System Product Name
BIOS Date10/25/2011
BIOS VersionK53E.217
OS Build7601
Platform RolePlatformRoleMobile
Plugged Infalse
Process Count106
Thread Count1032
Report GUID{18e180f3-69ed-4918-bddb-e9cb8d46ba8d}
Analysis Results

Errors

System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver InstanceHDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431B43&REV_1001\4&391702b0&0&0001
Requesting Driver DeviceRealtek High Definition Audio



USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_1C26
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_046D&PID_C52F
Port Path1,2



USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Root Hub
Host Controller IDPCI\VEN_8086&DEV_1C26
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_8086&PID_1C26
Port Path



USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameGeneric USB Hub
Host Controller IDPCI\VEN_8086&DEV_1C26
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_8087&PID_0024
Port Path1



CPU Utilization:processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)14.79



Platform Power Management Capabilities:pCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



Warnings

Platform Timer Resolution:platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)10000
Maximum Timer Period (100ns units)156001



Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period50000
Requesting Process ID4680
Requesting Process Path\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe



Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID5436
Requesting Process Path\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\chrome.exe



Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID3944
Requesting Process Path\Device\HarddiskVolume2\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE



Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period100000
Requesting Process ID1012
Requesting Process Path\Device\HarddiskVolume2\Windows\System32\svchost.exe



Power Policy:Display timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.
Timeout (seconds)600



Power Policy:Dim timeout is long (On Battery)
The display is configured to automatically dim after longer than 5 minutes.
Timeout (seconds)600



Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds)1200



Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Nameaudiodg.exe
PID476
Average Utilization (%)9.27
ModuleAverage Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\RtkAPO64.dll4.48
\Device\HarddiskVolume2\Windows\System32\AudioEng.dll3.99
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll0.35



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process NameSystem
PID4
Average Utilization (%)2.00
ModuleAverage Module Utilization (%)
\SystemRoot\system32\drivers\RTKVHD64.sys1.70
\SystemRoot\system32\ntoskrnl.exe0.14
\SystemRoot\system32\DRIVERS\athrx.sys0.07



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namechrome.exe
PID5288
Average Utilization (%)1.34
ModuleAverage Module Utilization (%)
\SystemRoot\System32\win32k.sys0.34
\SystemRoot\system32\ntoskrnl.exe0.28
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\gcswf32.dll0.24



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namechrome.exe
PID4676
Average Utilization (%)0.25
ModuleAverage Module Utilization (%)
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll0.20
0.01
\SystemRoot\system32\ntoskrnl.exe0.01



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namedwm.exe
PID1376
Average Utilization (%)0.21
ModuleAverage Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll0.08
\SystemRoot\system32\ntoskrnl.exe0.04
\SystemRoot\System32\drivers\dxgkrnl.sys0.01



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namechrome.exe
PID5436
Average Utilization (%)0.21
ModuleAverage Module Utilization (%)
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll0.10
\SystemRoot\system32\ntoskrnl.exe0.04
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll0.00



Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period50000
Requesting Process ID4680
Requesting Process Path\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
Calling Module Stack\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll



Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID5436
Requesting Process Path\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll



Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID3944
Requesting Process Path\Device\HarddiskVolume2\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
Calling Module Stack\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll



Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID1012
Requesting Process Path\Device\HarddiskVolume2\Windows\System32\svchost.exe
Calling Module Stack\Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\mmcss.dll
\Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\mmcss.dll
\Device\HarddiskVolume2\Windows\System32\svchost.exe
\Device\HarddiskVolume2\Windows\System32\sechost.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Windows\System32\ntdll.dll



Power Policy:Active Power Plan
The current power plan in use
Plan NameCustom
Plan GUID{df011ed9-9131-49b9-8090-46963cfb65ce}



Power Policy:power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
PersonalityPower Saver



Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Power Savings



Power Policy:power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityPower Saver



Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeBalance Video Quality and Power Savings



Battery:Battery Information

Battery IDASUSTekK53--54
ManufacturerASUSTek
Serial Number
ChemistryLIon
Long Term1
Design Capacity59400
Last Full Charge54043



Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supportedfalse
S2 Sleep Supportedfalse
S3 Sleep Supportedtrue
S4 Sleep Supportedtrue



Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index0
Idle (C) State Count3
Performance (P) State Count10
Throttle (T) State Count8



Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index1
Idle (C) State Count3
Performance (P) State Count10
Throttle (T) State Count8



Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index2
Idle (C) State Count3
Performance (P) State Count10
Throttle (T) State Count8



Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index3
Idle (C) State Count3
Performance (P) State Count10
Throttle (T) State Count8


 
It looks like you have some open programs running, which can confuse the report. But it states the HD Audio is not allowing the system to sleep. If you are streaming or maybe playing audio, it would make sense.

Do the Bluescreens occur when the system is about to go into hibernation, or sleep? you might try turning off the Hibernation ability for testing. I do not know what would cause the hibernate files to overlap, but possibly it is related to memory management.

Someone else should be along shortly that might have a better idea of what is going on.
 
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