Unidentified Network, no network access, need help trouble shooting.

Discussion in 'Windows 7 Networking' started by Vainisto, Sep 13, 2011.

  1. Vainisto

    Vainisto New Member

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    I'm using Windows 7 64 bit. My computer came out of sleep mode on friday without internet access. I immediately placed a support request with my network provider (I live at a university) but they have yet to respond. In the meantime, I'm treating the issue as though it's originating with my system and not theirs.

    I've tried updating my network adapter driver, reinstalling the adapter, disabling services like Bonjour, restoring my system, entering safe-mode, releasing/renewing my ip, malware detection, disabling tunneling adapters, disabling IPv6. Finally, I lost my mind and tried a full reinstall of windows. The problem persists, unchanged.

    After looking at the attached information and screenshots, is there anything else that you would suggest I try?

    PHP:
    Windows IP Configuration
    Host Name 
    . . . . . . . . . . . . : Mephistopheles
    Primary Dns Suffix 
    . . . . . . . : 
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled
    . . . . . . . . : No
    WINS Proxy Enabled
    . . . . . . . . : No
    Ethernet adapter Local Area Connection
    :
    Connection-specific DNS Suffix . : 
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 90-E6-BA-21-C4-A3
    DHCP Enabled
    . . . . . . . . . . . : Yes
    Autoconfiguration Enabled 
    . . . . : Yes
    Link
    -local IPv6 Address . . . . . : fe80::595f:8d8:b120:74c7%11(Preferred
    Autoconfiguration IPv4 Address. . : 169.254.116.199(Preferred
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 
    DHCPv6 IAID . . . . . . . . . . . : 244377274
    DHCPv6 Client DUID
    . . . . . . . . : 00-01-00-01-16-00-AD-F6-90-E6-BA-21-C4-A3
    DNS Servers 
    . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0
    :0:0:ffff::2%1
    fec0
    :0:0:ffff::3%1
    NetBIOS over Tcpip
    . . . . . . . . : Enabled


    PHP:
    ===========================================================================
    Interface List
     
    11...90 e6 ba 21 c4 a3 ......Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
      
    1...........................Software Loopback Interface 1
    ===========================================================================
    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
            127.0.0.0        255.0.0.0         On
    -link         127.0.0.1    306
            127.0.0.1  255.255.255.255         On
    -link         127.0.0.1    306
      127.255.255.255  255.255.255.255         On
    -link         127.0.0.1    306
          169.254.0.0      255.255.0.0         On
    -link   169.254.116.199    276
      169.254.116.199  255.255.255.255         On
    -link   169.254.116.199    276
      169.254.255.255  255.255.255.255         On
    -link   169.254.116.199    276
            224.0.0.0        240.0.0.0         On
    -link         127.0.0.1    306
            224.0.0.0        240.0.0.0         On
    -link   169.254.116.199    276
      255.255.255.255  255.255.255.255         On
    -link         127.0.0.1    306
      255.255.255.255  255.255.255.255         On
    -link   169.254.116.199    276
    ===========================================================================
    Persistent Routes:
      
    None
    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If 
    Metric Network Destination      Gateway
      1    306 
    ::1/128                  On-link
     11    276 fe80
    ::/64                On-link
     11    276 fe80
    ::595f:8d8:b120:74c7/128
                                        On
    -link
      1    306 ff00
    ::/8                 On-link
     11    276 ff00
    ::/8                 On-link
    ===========================================================================
    Persistent Routes:
      
    None

    Connection Details.PNG IPv4 Properties.PNG IPv6 Properties.PNG LAC Properties.PNG Network Adapters.PNG Network and Sharing.PNG
     
    #1 Vainisto, Sep 13, 2011
    Last edited: Sep 13, 2011
  2. TechGoudy

    TechGoudy New Member

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    Is that computer an OEM or a self build?

    If it is an OEM ensure that you are installing the correct drivers for the right make and model of the PC and also check that you are istalling the right drivers for the right OS (Which should be Windows 7 64 bit in your case)

    Also you mention no network access. Can you access network resources if any are available to you?
     
    #2 TechGoudy, Sep 16, 2011
    Last edited: Sep 16, 2011
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Do you have any of the basic IP information as far as a Default gateway, Subnet Mask and possible IP address for your unit. I would try entering those manually and if it reconnects, set it back to Auto.
     
  4. Trouble

    Trouble Noob Whisperer

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    Try this. Go here Realtek download the driver that says
    Use 7-Zip or your preferred archive extractor to uncompress the archive to a new folder on your desktop and use device manager to manually install the driver.
    Expand Network adapters, select then right click the problem adapter, choose properties, select the driver tab, then the update driver button, Browse my computer, let me pick, have disk, browse, then find the folder where you have extracted the download file.
     

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