VGN-CS108E Unknown Webcam

#1
My webcam hasn't been getting recognized by any application, and when I looked under Devices and Printers it showed up as "Unknown Device". I ran a troubleshoot on it and it tells me that it's been stopped because it has reported problems (Code 43).

It's not the first time it happens but the last time I really don't know if it was an actualization or something I did.
 


#2
Welcome,

Update the motherboard bios, update the chipset drivers from chipset manufacturer's site (or motherboard site), then update the webcam driver from the manufacturer's site.

All in that order.
 


#3
When i try to update the driver this window opens:
 


#4
Yeah, that's normally caused by bad installation media or a corrupt installation file.
 


#5
I tried uninstalling the software and it told me that it's not compatible with windows 7. But I've used the webcam before with this operating system
 


#6
No need to uninstall anything. Just need to follow the 3 steps I've said.
 


#7
I tried and it didn't work
 


#8
Think of it like this:

You're on a desert island and need to get back to the mainland. The only way to do so is to build a boat.

Getting those three steps completed well is your "boat".

If you built a boat and it failed/sank immediately in the shallow waters, would you give up and live on the island forever, or retrieve it and try your best, again?
 


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