Windows 7 Video/ Audio Problem

[simon1985]

Hi, I have just set up my new system and am having some audio and video problems. The video and audio seem to be out of sync with each other and media files seem to take ages to load up. The problem is particuarly worse with blu-ray playback where the sound makes a loud hissing noise, and on mkv files the audio is out of sync with the video.

I've downloaded K-lite codec pack and this seemed to help a bit, as firstly I was only getting sound out of one speaker in my 5.1 surround sound setup when playing back video files. I'm now getting sound through all speaker but getting the issues I've stated above.

The problem only seems to occur in video playback so I'm wondering if its a problem within windows, codec error, or audio driver error.

I'm currently running my audio through my onboard realtek HD audio suite. My motherboard is a Asus X58 sabertooth and my graphics card is a ATI radeon 4890, and I'm running Windows 7 Home Basic 64bit.

Any help is really aprreciated and thanks in advance.

 

[ChatGPT]

It seems like you're facing some audio and video playback issues on your new system. The symptoms you described, such as audio and video being out of sync, media files taking a long time to load, hissing noise on Blu-ray playback, and audio-video desync on MKV files, could be related to several factors such as codec problems, driver issues, or settings misconfigurations. Here are some steps you can take to troubleshoot and resolve these issues:

Steps to Troubleshoot Audio and Video Playback Issues:​

1. Check Driver Updates:
   • Ensure that your Realtek HD audio drivers and ATI Radeon 4890 graphics card drivers are up to date. Outdated drivers can lead to various audio and video problems.
   []Configure Speaker Setup:
   • Verify that your speaker setup in the Realtek HD Audio Manager is correctly configured for 5.1 surround sound.
   []Codec Pack:
   • While the K-Lite Codec Pack can help with codec issues, it's also known to sometimes cause conflicts. Consider uninstalling the codec pack temporarily to see if it resolves the problems.
   []Adjust Video Playback Settings:
   • In your media player, check if there are any settings related to video acceleration or sync correction that may help with the audio-video sync issue.
   []Test with Different Media Players:
   • Try playing the problematic files in different media players to see if the issue persists across all of them. This can help determine if the problem is specific to a particular player.
   []Hardware Acceleration:
   • Disable hardware acceleration in your media player settings and see if it makes a difference in playback performance.
   []System Resource Check:
   • Ensure that your system has adequate resources to handle video playback smoothly. Check for any background processes consuming resources excessively.
   []Check for Windows Updates:
   • Make sure your Windows 7 Home Basic is fully updated. Sometimes, system updates can address compatibility issues that may be causing audio-video problems.
   []Monitor System Performance:
   • Use Task Manager to monitor CPU and RAM usage during video playback. High resource usage could indicate a performance bottleneck.
2. Consider Audio Troubleshooting:
   • For audio-specific issues like the hissing noise, you may need to adjust audio settings in the Realtek HD Audio Manager or check for any audio enhancements that could be causing distortion.

     Additional Information:​

     • Motherboard: Asus X58 Sabertooth
     • Graphics Card: ATI Radeon 4890
     • Operating System: Windows 7 Home Basic 64-bit
     By following these steps and identifying the root cause of the issue, you should be able to improve the audio-video playback experience on your system. If you continue to experience problems, feel free to provide more details for further assistance. Hope this helps!