Hello, I've been asked to take a look at a computer system earlier this year. The owner had some sort of false FBI warning trying to get money from them. Since I successfully resolved that on another user's computer system, I checked on theirs too. They have what I believe is an HP Pavilion laptop with Windows 7. I tried setting the system to restore to factory settings, but I get an error at about 48% recovery, and it is unable to restore the system. I will be asking HP too about this, but their site is down as I type this. The user had also tried going to the command prompt from the recovery mode. However, when they tried to do that, whatever keys they would type, a bunch of other letters would show up instead. I don't think that I can make a recovery disk from their system, since I cannot even restore it. I think that it also won't boot past some problem screen during the boot attempts if not in recovery mode. Has anybody ran into a similar issue? I think that their computer is out of warranty, and would like to see if it is possible to still do some sort of system recovery. I am wondering if some sort of antivirus boot disc might do the trick. Thanks.