Vista Add Printer Crash

Discussion in 'Windows Vista Help and Support' started by DanAvni, Jan 10, 2009.

  1. DanAvni

    DanAvni Senior Member

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    on Vista Ultimate x64 SP1 when trying to add a printer i get a message that Explorer.exe has caused an access violation. from the event log the entire message is

    Faulting application explorer.exe, version 6.0.6001.18164, time stamp 0x4907e791, faulting module comctl32.dll, version 6.10.6001.18000, time stamp 0x4791adad, exception code 0xc0000005, fault offset 0x0000000000176d6e, process id 0x121c, application start time 0x01c9724e42822256.

    from looking on the Internet i have deleted all my printers from the registry and have made sure that the
    c:\windows\system32\spool\printers folder is empty. but doing both did not solve the problem.

    does anyone have any idea what to do next?
     
  2. kemical

    kemical Windows Forum Admin
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  3. DanAvni

    DanAvni Senior Member

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    the problem is that i have a newer version of this file so downgrading the file seems a bit pointless. also i am running on x64 and i am not sure if the file is x86 or x64?
     
  4. DanAvni

    DanAvni Senior Member

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    Hi Celestra,

    i tried the hotfix but it did not work.
     
  5. kemical

    kemical Windows Forum Admin
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    Try checking your RAM with something like memtest86+. You'll need to check each stick individually.
     
  6. DanAvni

    DanAvni Senior Member

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  7. kemical

    kemical Windows Forum Admin
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    Good News!
     

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