My husbands vista laptop won't download files. The go into firefox and disapear. We tried downloading Avast because he has the crap avg but it won't download that either. The internet exlporor will not open. I asked on another forum but both my account here and the account on vista forums disapeared. They said it was a virus and scan with malware programme. We did. It came up with a load of viruses the first time. After that it found nothing. It still continued. They said if we had to do a clean boot. The clean boot sounds terrfiying to be honest. Avg finds nothing when we scan, but then the virus probabely came with it. Please can you help us? We can do a malware scan and post the results here if you want. Apparently avg doesnt even do boot scans. I thought maybe a boot scan would find something. Please can you help us?