Volume dropping to zero by itself

Discussion in 'Windows Vista Help and Support' started by matthew28, May 8, 2009.

  1. matthew28

    matthew28 New Member

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    Hello,
    I have a problem with the volume on my computer dropping down to zero (as shown on the speaker icon in the bottom right hand corner). When I click on the speaker icon the graphic equaliser is moving up and down but the slider has dropped down. I can listen to music (using iTunes) for a while and then the voume suddenly goes down. If I go straight to the volume slider and lift it up again as soon as I release it it drops again. Sometimes I can listen for quite awhile and other times it happens very quickly. I don't know whether it does it with the Windows Media player because all my music is in the Apple format (I forget the extension name) and I would have to rip it all again in to the Media Player. If anybody has any thoughts on why this is happening I would be very grateful. It is not a serious problem but it is incredibly annoying.
    Thanks in advance,
    Matthew

    Dell XPS 420
    OS Vista Home Premium 32 bit
    CPU Intel Q6600 Quad Core Processor 2.40GHz, 1066Mhz FSB, 8MB cache
    Memory
    4GB Dual Channel DDR2 667MHz [4x1024MB] Memory
    Graphics Card
    256MB ATI Radeon 2600XT
    Monitor(s) Displays
    Dell E248WFP - 24'' Wide Flat Panel
    Hard Drives
    500GB Serial ATA non Raid (7200 Rpm)
    Other Info
    Audio Integrated HDA 7.1 Dolby Digital capability, Dell AS501PA Sound Bar

     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    First run all your adware, spyware, malware software you have. Run your anti-virus software. Then do a disk defragment. Then reboot and check sound issue. If it still persists, check in device manager for any issues with sound driver. It will be near the bottom of the list. If there are any problems there it will show up as a yellow triangle w/exclamation point in it telling you there is a problem. Then update the driver in need be and reboot if it doesn't reboot itself. Try this and post back w/results.
     
  3. matthew28

    matthew28 New Member

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    Hello Bassfisher6522,
    Sorry for the delay in replying. Your suggestion didn't work but I did try a couple of other virus scanners and did come up with a virus so in the end I backed up my documents and reformatted and reinstate the harddrive back to how it left the factory. After reinstalling my programmes everything is now fine.
    Thanks.
     
  4. Celestra

    Celestra Former Moderator

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    Re-installing the device would fix any corrupted or broken files for Windows Media Player. Sometimes re-installing is the best fix....
     

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