W7Professional doesn't recognise Encryption Software

Discussion in 'Windows 7 Help and Support' started by Jubolympics, Jul 25, 2012.

  1. Jubolympics

    Jubolympics New Member

    Jul 25, 2012
    Likes Received:
    I don't have much knowledge in these things so I have to rely on what people tell me so I hope I am not wasting your time.

    I have a Sony VPCZ21 with an embedded fingerprint reader. I want to use my preferred encryption software DigitalPersona 4.1 (sadly they don't update this anymore) and under devices is listed Touchstrip Fingerprint Sensor (WBF Advanced Mode).

    I am told the problem is that I am not using W7Home and that W7Professional doesn't recognise the software and so I should change my operating system to W7Home. Before undertaking such a task I would be grateful if you would confirm that I am not being told nonsense and that this would be a sensible thing to do.

    I have already removed the original encryption software and have the latest driver uploaded.

    The DigitalPersonal software works perfectly with an external fingerprint reader but not with the embedded one.

    I would be very grateful for any advice or insight into this problem.

    Many thanks for your consideration.

  2. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    May 16, 2010
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