W7Professional doesn't recognise Encryption Software

Discussion in 'Windows 7 Help and Support' started by Jubolympics, Jul 25, 2012.

  1. Jubolympics

    Jubolympics New Member

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    I don't have much knowledge in these things so I have to rely on what people tell me so I hope I am not wasting your time.

    I have a Sony VPCZ21 with an embedded fingerprint reader. I want to use my preferred encryption software DigitalPersona 4.1 (sadly they don't update this anymore) and under devices is listed Touchstrip Fingerprint Sensor (WBF Advanced Mode).

    I am told the problem is that I am not using W7Home and that W7Professional doesn't recognise the software and so I should change my operating system to W7Home. Before undertaking such a task I would be grateful if you would confirm that I am not being told nonsense and that this would be a sensible thing to do.

    I have already removed the original encryption software and have the latest driver uploaded.

    The DigitalPersonal software works perfectly with an external fingerprint reader but not with the embedded one.

    I would be very grateful for any advice or insight into this problem.

    Many thanks for your consideration.

    Joe
     
  2. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

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