WIN 7 64-bit Pro Genuine problem with official OEM version

Discussion in 'Windows 7 Help and Support' started by Italiamipiace, Apr 9, 2012.

  1. Italiamipiace

    Italiamipiace New Member

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    I looked through the other posts, and read everything but didn't find a correct answer for my situation.

    As I build my own PCs, I purchased an official OEM System Builder pack at an official Microsoft reseller in Belgium. With other words I have serial nbr, COA barcodes ans so one.

    Since two week I got those annoying genuine messages with 0x8004fe22 code.
    Although I filled in the questionnaire of Microsoft with codes and address of the reseller, they ask me to send my copy to an office in Ireland and there they will decide if I will receive a new package with appropriate product codes.
    I find this very strange as through the codes on my package Microsoft must be able to check out the originality of my package, so for the moment I don't send anything.

    I'm convinced the OEM package is the one in fault because every time the Genuine control suggest me to buy an end-user version.

    Is there a fix to stop those genuine controls?
    What will happen in the long term if I continue to ignore those messages?

    Kind regards
     
  2. Italiamipiace

    Italiamipiace New Member

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    To help me, here is the MDADiag report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CRQKW-MQRHH-DR6G7
    Windows Product Key Hash: dsbF3NE0NlI3i0zf6EWOLaHA/ss=
    Windows Product ID: 00371-OEM-9044056-53652
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {0460EC7C-E8DB-44DA-A210-E9ACE75291C7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0460EC7C-E8DB-44DA-A210-E9ACE75291C7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DR6G7</PKey><PID>00371-OEM-9044056-53652</PID><PIDType>3</PIDType><SID>S-1-5-21-854205448-1941402469-663443498</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB </Version><SMBIOSVersion major="2" minor="4"/><Date>20090504000000.000000+000</Date></BIOS><HWID>15B83E07018400FE</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>9D01E4C20A64710</Val><Hash>nN5M5mBJQN0/+656YwUo4fQ8F+k=</Hash><Pid>81607-904-9251443-64870</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): DLL-bestand is niet geregistreerd.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:9:2012 19:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAwACAAAAAQABAAEAonac7AhQFT9GvAw1hDTkvwiFwo9AJUhpBGB39sKPmohk8/QB6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    EUDS GBT
    TAMG GBT GBT B0
    SSDT INTEL PPM RCM
     
  3. whs

    whs Extraordinary Member

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    That sounds really strange. Are you certain that this is not a scam.
     
  4. Italiamipiace

    Italiamipiace New Member

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    I don't think so but one can never be sure. I know scam can look very professional, the address they give me to send up the OEM disk is: Microsoft PID Centre Atrium Building, Block B Carmen Hall Road Sandyford Industrial Estate Dublin 18 Ireland and does exits according to Google Maps. But I didn't send-up anything, I don't trust this at tha moment. Meantime I discover a threat on the same topic: Page 3 - windows not valid - PC Advisor But it's more on Win XP than WIN7. Anyway is there a scam detecting program for this particular issue? And one last thing, a couple of weeks ago I installed a supplementary intern HD. I remember vaguely that Microsoft has a kind of signature of my PC and that signature changes when changing hardware inside the PC. Is this correct and can it be the cause of the genuine messages? Kind regards
     
  5. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    You are correct that Microsoft takes a snapshot of your system for the activation. An OEM version has to stay on the same system, so changing some components might cause the activation to be invalid.

    Here are a couple of Links, if you haven't already seen them. The Second one has the same tampered file as you seem to show(slui.exe). The first one is just a general Windows site for Genuine type questions.

    Genuine Windows: frequently asked questions - Microsoft Windows

    Windows 7 Validation error 0x8004fe22
    The poster in this thread did repair his problem, but not by using the suggestion for rebuilding the Licensing folder.
     
  6. Italiamipiace

    Italiamipiace New Member

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    I run following, as noted in the thread:
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe OK, so far
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically. This did'nt happen !!!

    Run MGADiag again, and post the report

    The MGADiag software generates a report but gives errors when trying to copy it !
     
  7. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    That procedure did not repair the problem in the referenced thread either, but I suppose it might have worked. The original poster in the other thread said he reinstalled the Windows 7 Upgrade, which fixed his problem.

    I do not know if he reinstalled by running the Upgrade again, or did a Repair Install by reinstalling from within the OS.

    I was trying to compare the reports from the other thread between the other bad one, the other good one, and yours.

    I found this which might mean something. The other thread was referencing a Retail version of the software, so some of what you show might be related to that. But I got this from your report.

     
  8. Italiamipiace

    Italiamipiace New Member

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    This threat didn't resolve anything. Someone another suggestion?
     

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