win 7 64 bsod - corrupted font?

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by 123jeff, Nov 19, 2010.

  1. 123jeff

    123jeff New Member

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    • Suddenly BSOD crashes on programs such as outlook 2007 (yes, even in safe mode), word 2007, photoshop & illustrator (if attempting to do anything font related)
    • Crashes when attempting to open fonts folder
    • Have gotten Bad Pool Header, System Service Exception and Page Fault In Non Page Area BSOD - The computer refuses to write a memdump, and I have checked to make sure that it's supposed to
    • Have run sfc /scannow, Chkdsk, startup repair, safe mode, system checks of all nature and nothing's coming back with any error. Also temporarily turned off everything in msconfig startup menu - still crashed.
    • Did a restore but problem exists
    Trying to find if there's a solution before reinstalling everything
    Thanks!
     
  2. cybercore

    cybercore New Member

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    Navigate to your C:\Windows\Minidump, zip and attach the .dmp files found there.
     
  3. 123jeff

    123jeff New Member

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    Hi Thanks for the quick reply, I stated in my post: The computer refuses to write a memdump, and I have checked to make sure that it's supposed to
     
  4. cybercore

    cybercore New Member

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    Ok, could you check if you have the same settings:

    Set Windows 7
     
  5. cybercore

    cybercore New Member

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  6. 123jeff

    123jeff New Member

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  7. cybercore

    cybercore New Member

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    Timestamps are not available for some of the drivers, check for their updates:


    Code:
    Driver Name       : Amusbx64.sys
    Address           : 0x05a57000
    File Type         : System Driver
    Description       : A4Tech HID Mouse Filter Driver
    Version           : 6.00.6006.2
    Company           : A4Tech Co.,Ltd.
    Product Name      : A4Tech Mouse Driver
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\Amusbx64.sys
    
    
    ==================================================
    Driver Name       : adfs.SYS
    Address           : 0x057ad000
    File Type         : System Driver
    Description       : Adobe Drive File System Driver
    Version           : 4.0.1
    Company           : Adobe Systems, Inc.
    Product Name      : Adobe Drive
    Modified Date     : 11/11/2009 6:59:45 PM
    Created Date      : 8/14/2008 7:57:42 AM
    Filename          : C:\Windows\System32\Drivers\adfs.SYS
    
    
    Driver Name       : atikmdag.sys
    Address           : 0x04a0f000
    File Type         : Display Driver
    Description       : ATI Radeon Kernel Mode Driver
    Version           : 8.01.01.1081
    Company           : ATI Technologies Inc.
    Product Name      : ATI Radeon Family
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\atikmdag.sys
    
    
    
    
    Driver Name       : jraid.sys
    Address           : 0x0127b000
    File Type         : System Driver
    Description       : JMicron JMB36X RAID Driver
    Version           : 1.17.49.4 built by: WinDDK
    Company           : JMicron Technology Corp.
    Product Name      : JMicron JMB36X RAID Driver
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\jraid.sys
    
    
    Driver Name       : iaStor.sys
    Address           : 0x01071000
    File Type         : System Driver
    Description       : Intel Rapid Storage Technology driver - x64
    Version           : 9.6.0.1014
    Company           : Intel Corporation
    Product Name      : Intel Rapid Storage Technology driver
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\iaStor.sys
    File Attributes   : 
    
    
    Driver Name       : pnarp.sys
    Address           : 0x03b23000
    File Type         : Network Driver
    Description       : Address Resolution Protocol Driver
    Version           : 11.3.09156.1
    Company           : Cisco Systems, Inc.
    Product Name      : Pure Networks Platform
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\pnarp.sys
    
    
    Driver Name       : PxHlpa64.sys
    Address           : 0x01333000
    File Type         : Dynamic Link Library
    Description       : Px Engine Device Driver for 64-bit Windows
    Version           : 3.00.78a
    Company           : Sonic Solutions
    Product Name      : PxHelp64
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\System32\Drivers\PxHlpa64.sys
    
    
    
    Driver Name       : RTKVHD64.sys
    Address           : 0x06607000
    File Type         : Sound Driver
    Description       : Realtek(r) High Definition Audio Function Driver
    Version           : 6.0.1.5910 built by: WinDDK
    Company           : Realtek Semiconductor Corp.
    Product Name      : Realtek(r) High Definition Audio Function Driver
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\drivers\RTKVHD64.sys
    
    
    
    Driver Name       : wacomvhid.sys
    Address           : 0x04730000
    File Type         : System Driver
    Description       : Virtual Hid Device
    Version           : 2.9.0002.3
    Company           : Wacom Technology
    Product Name      : Wacom Virtual HID Driver
    Modified Date     : N/A
    Created Date      : N/A
    Filename          : C:\Windows\system32\DRIVERS\wacomvhid.sys
    
    
     
  8. 123jeff

    123jeff New Member

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    ok, will check right now
     
  9. 123jeff

    123jeff New Member

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    Checked/changed the following - still crashes.

    Windows Says Up To Date:
    Amusbx64.sys
    jraid.sys
    RTKVHD64.sys
    wacomvhid.sys
    PxHlpa64.sys

    Driver found an update:
    atikmdag.sys
    iastor.sys
    Did have time/date noted:
    adfs.SYS 11/11/2009 6:59:45 PM

    Wasn't found under Network Devices:

    Driver Name : pnarp.sys
    Address : 0x03b23000
    File Type : Network Driver
    Description : Address Resolution Protocol Driver
    Version : 11.3.09156.1
    Company : Cisco Systems, Inc.
    Product Name : Pure Networks Platform
    Modified Date : N/A
    Created Date : N/A
    Filename : C:\Windows\system32\DRIVERS\pnarp.sys
     
  10. cybercore

    cybercore New Member

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    Do not rely on what Windows says, see their dates in the properties. If it says something like fall 2009, then do you best to update them - visit manufacturers' support sites. Also, if any of their software is listed in CP>Programs and components, it's a good idea to uninstall them first.
     
  11. cybercore

    cybercore New Member

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    This most likely means a bad driver(-s).
     
  12. 123jeff

    123jeff New Member

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    OK, I'll try that - thanks for staying with this - much appreciated!
     
  13. TorrentG

    TorrentG Banned

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  14. 123jeff

    123jeff New Member

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    Thanks TorrentG

    OK, did all that (but renamed sys files to sys.old in the event I actually needed them)

    Still crashes
     
    #14 123jeff, Nov 19, 2010
    Last edited: Nov 19, 2010
  15. 123jeff

    123jeff New Member

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    Cybercore - BTW, it does have the Startup & Recovery settings similar to what you referenced - it just doesn't generate them for some reason
     
  16. TorrentG

    TorrentG Banned

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    Run CPU-Z. Post a screen shot each of the spd and memory tabs.

    In the meantime, definitely uninstall the Cisco software (PureNetworks)...probably meant to create home networks or whatever is it you have from them. It is known faulty under Windows 7.
     
  17. 123jeff

    123jeff New Member

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    cpu-z. cpu-z screenshots

    The PureNetworks part's been working for the past year, could it still be an issue?
     
  18. TorrentG

    TorrentG Banned

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    Memory is set unwell in the bios. Go to the bios and Load the Optimized Defaults. Save. Reboot and post a new memory tab screen shot.

    (It's currently very underclocked and running too slow, which causes issues.)

    As I've said, PureNetworks is a known issue on Windows 7 that causes bsods.
     
  19. 123jeff

    123jeff New Member

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    cpu-z-upd.

    I uninstalled The Cisco stuff.

    I looked into the BIOS and didn't anything regarding Optimized Defaults, so hit F5 Load Setup Defaults. I think the CPU-Z listing is still the same now as the previous one - but - my computer is working now!!!!!!!!!

    I sincerely appreciate the help I've gotten here today!
     
  20. TorrentG

    TorrentG Banned

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    You're welcome. The memory is still underclocked. What you want to try to do is set it manually so that it is running at 667 MHz with the these timings: 9-9-9-25

    If you look at the memory tab, you can see that you are now at ~533 MHz with 7-7-7-19 timings.

    It may be somewhat difficult for someone not used to going in the bios, but if you mess anything up, all you have to do is reload those defaults again. Check your motherboard manual for help along the way if you do try. This way, the memory will work at the speed it was made for instead of slower, like it is now.
     

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