win 7 64 bsod - corrupted font?

#1
  • Suddenly BSOD crashes on programs such as outlook 2007 (yes, even in safe mode), word 2007, photoshop & illustrator (if attempting to do anything font related)
  • Crashes when attempting to open fonts folder
  • Have gotten Bad Pool Header, System Service Exception and Page Fault In Non Page Area BSOD - The computer refuses to write a memdump, and I have checked to make sure that it's supposed to
  • Have run sfc /scannow, Chkdsk, startup repair, safe mode, system checks of all nature and nothing's coming back with any error. Also temporarily turned off everything in msconfig startup menu - still crashed.
  • Did a restore but problem exists
Trying to find if there's a solution before reinstalling everything
Thanks!
 


#2
Navigate to your C:\Windows\Minidump, zip and attach the .dmp files found there.
 


#3
Hi Thanks for the quick reply, I stated in my post: The computer refuses to write a memdump, and I have checked to make sure that it's supposed to
 


#4
Ok, could you check if you have the same settings:

Set Windows 7
 


#7
Timestamps are not available for some of the drivers, check for their updates:


Code:
Driver Name       : Amusbx64.sys
Address           : 0x05a57000
File Type         : System Driver
Description       : A4Tech HID Mouse Filter Driver
Version           : 6.00.6006.2
Company           : A4Tech Co.,Ltd.
Product Name      : A4Tech Mouse Driver
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\Amusbx64.sys


==================================================
Driver Name       : adfs.SYS
Address           : 0x057ad000
File Type         : System Driver
Description       : Adobe Drive File System Driver
Version           : 4.0.1
Company           : Adobe Systems, Inc.
Product Name      : Adobe Drive
Modified Date     : 11/11/2009 6:59:45 PM
Created Date      : 8/14/2008 7:57:42 AM
Filename          : C:\Windows\System32\Drivers\adfs.SYS


Driver Name       : atikmdag.sys
Address           : 0x04a0f000
File Type         : Display Driver
Description       : ATI Radeon Kernel Mode Driver
Version           : 8.01.01.1081
Company           : ATI Technologies Inc.
Product Name      : ATI Radeon Family
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\atikmdag.sys




Driver Name       : jraid.sys
Address           : 0x0127b000
File Type         : System Driver
Description       : JMicron JMB36X RAID Driver
Version           : 1.17.49.4 built by: WinDDK
Company           : JMicron Technology Corp.
Product Name      : JMicron JMB36X RAID Driver
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\jraid.sys


Driver Name       : iaStor.sys
Address           : 0x01071000
File Type         : System Driver
Description       : Intel Rapid Storage Technology driver - x64
Version           : 9.6.0.1014
Company           : Intel Corporation
Product Name      : Intel Rapid Storage Technology driver
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\iaStor.sys
File Attributes   : 


Driver Name       : pnarp.sys
Address           : 0x03b23000
File Type         : Network Driver
Description       : Address Resolution Protocol Driver
Version           : 11.3.09156.1
Company           : Cisco Systems, Inc.
Product Name      : Pure Networks Platform
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\pnarp.sys


Driver Name       : PxHlpa64.sys
Address           : 0x01333000
File Type         : Dynamic Link Library
Description       : Px Engine Device Driver for 64-bit Windows
Version           : 3.00.78a
Company           : Sonic Solutions
Product Name      : PxHelp64
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\System32\Drivers\PxHlpa64.sys



Driver Name       : RTKVHD64.sys
Address           : 0x06607000
File Type         : Sound Driver
Description       : Realtek(r) High Definition Audio Function Driver
Version           : 6.0.1.5910 built by: WinDDK
Company           : Realtek Semiconductor Corp.
Product Name      : Realtek(r) High Definition Audio Function Driver
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\drivers\RTKVHD64.sys



Driver Name       : wacomvhid.sys
Address           : 0x04730000
File Type         : System Driver
Description       : Virtual Hid Device
Version           : 2.9.0002.3
Company           : Wacom Technology
Product Name      : Wacom Virtual HID Driver
Modified Date     : N/A
Created Date      : N/A
Filename          : C:\Windows\system32\DRIVERS\wacomvhid.sys
 


#8
ok, will check right now
 


#9
Checked/changed the following - still crashes.

Windows Says Up To Date:
Amusbx64.sys
jraid.sys
RTKVHD64.sys
wacomvhid.sys
PxHlpa64.sys

Driver found an update:
atikmdag.sys
iastor.sys
Did have time/date noted:
adfs.SYS 11/11/2009 6:59:45 PM

Wasn't found under Network Devices:

Driver Name : pnarp.sys
Address : 0x03b23000
File Type : Network Driver
Description : Address Resolution Protocol Driver
Version : 11.3.09156.1
Company : Cisco Systems, Inc.
Product Name : Pure Networks Platform
Modified Date : N/A
Created Date : N/A
Filename : C:\Windows\system32\DRIVERS\pnarp.sys
 


#10
Windows Says Up To Date:
Amusbx64.sys
jraid.sys
RTKVHD64.sys
wacomvhid.sys
PxHlpa64.sys
Do not rely on what Windows says, see their dates in the properties. If it says something like fall 2009, then do you best to update them - visit manufacturers' support sites. Also, if any of their software is listed in CP>Programs and components, it's a good idea to uninstall them first.
 


#11
Have gotten Bad Pool Header, System Service Exception and Page Fault In Non Page Area BSOD
This most likely means a bad driver(-s).
 


#12
OK, I'll try that - thanks for staying with this - much appreciated!
 


#13
Install this to update the J-Micron storage driver: ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.59_WHQL.zip

Run this once, reboot, then run it again to update the Realtek HD Audio driver: Realtek

Update your video card driver: Drivers & Support | GAME.AMD.COM

Navigate to C:\Windows\System32\drivers and delete adfs.sys and Pxhlpa64.sys then reboot.

Update your Wacom driver here: Wacom Hardware Drivers
 


#14
Thanks TorrentG

OK, did all that (but renamed sys files to sys.old in the event I actually needed them)

Still crashes
 


Last edited:
#15
Cybercore - BTW, it does have the Startup & Recovery settings similar to what you referenced - it just doesn't generate them for some reason
 


#16
Run CPU-Z. Post a screen shot each of the spd and memory tabs.

In the meantime, definitely uninstall the Cisco software (PureNetworks)...probably meant to create home networks or whatever is it you have from them. It is known faulty under Windows 7.
 


#17
cpu-z.jpg cpu-z screenshots

The PureNetworks part's been working for the past year, could it still be an issue?
 


#18
Memory is set unwell in the bios. Go to the bios and Load the Optimized Defaults. Save. Reboot and post a new memory tab screen shot.

(It's currently very underclocked and running too slow, which causes issues.)

As I've said, PureNetworks is a known issue on Windows 7 that causes bsods.
 


#19
cpu-z-upd.jpg

I uninstalled The Cisco stuff.

I looked into the BIOS and didn't anything regarding Optimized Defaults, so hit F5 Load Setup Defaults. I think the CPU-Z listing is still the same now as the previous one - but - my computer is working now!!!!!!!!!

I sincerely appreciate the help I've gotten here today!
 


#20
You're welcome. The memory is still underclocked. What you want to try to do is set it manually so that it is running at 667 MHz with the these timings: 9-9-9-25

If you look at the memory tab, you can see that you are now at ~533 MHz with 7-7-7-19 timings.

It may be somewhat difficult for someone not used to going in the bios, but if you mess anything up, all you have to do is reload those defaults again. Check your motherboard manual for help along the way if you do try. This way, the memory will work at the speed it was made for instead of slower, like it is now.
 


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