Win 7 BlueScreen. BCCode:7a

My computer wasn't working so I installed Win 7 professional. At first it works well but recently I get bluescreen everyday. If I watch videoes online with microsoft office open it would easily become slow and turn blue screen. I used Avast! this morning before I left to see if it is because of virus, but it turned bluescreen....Here's the description:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2052
Additional information about the problem:
BCCode: 7a
BCP1: C07EC2E0
BCP2: C0000185
BCP3: 65B758C0
BCP4: FD85C148
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
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Thank you so much!!!!!!! I really need to use my computer these days, so I would really really appreciate your help if you can help me to solve this problem!!!!!!!

how can I attach the description of the problem(zip) to this post???:what_smile:


Extraordinary Member
When attaching dmp files, PLEASE put them in a single zipped folder

Hi lemberry and Welcome to The Forum.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Please see: How to ask for help with a BSOD problem Following Method 2:
and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the CPU tab, Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
If screenshots, please crop.

Also see:

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