Win7 Freezes randomly

Kris

New Member
#1
I've been seeing this problem occur over the past month, having installed win7 2 months ago.

The PC freezes in place. No response from keyboard, mouse, or monitor (although picture is still displayed as long as pc hasn't been idle). It happens while I'm working on the pc and also while it sits idly. It may happen during startup, or 5 mins in, or 45 mins in.

I've tried a number of potential solutions. The most promising one was turning the Power Management settings to Performance and turning off any sleep / power down settings. This seemed like it worked well but then 20 mins later another freeze. I've tried cleaning the registry with a registry cleaner. I've looked through the Event Viewer to try to identify potential problems, however -- I realized I am not an expert and have little clue how to troubleshoot using the System Events.

Here is my system info below. If anyone can lend a helping hand it'd be much appreciated.

Processors
------------------
Number of processors 1
Number of threads 2

APICs
----------------------------
Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1

Processors Information
-------------------------------
Processor 1 ID = 0
Number of cores 1 (max 1)
Number of threads 2 (max 2)
Name Intel Pentium 4 531
Codename Prescott
Specification Intel(R) Pentium(R) 4 CPU 3.00GHz
Package (platform ID) Socket 775 LGA (0x4)
CPUID F.4.9
Extended CPUID F.4
Core Stepping G1
Technology 90 nm
Core Speed 3000.0 MHz
Multiplier x FSB 15.0 x 200.0 MHz
Rated Bus speed 800.0 MHz
Stock frequency 3000 MHz
Instructions sets MMX, SSE, SSE2, SSE3, EM64T
L1 Data cache 16 KBytes, 8-way set associative, 64-byte line size
Trace cache 12 Kuops, 8-way set associative
L2 cache 1024 KBytes, 8-way set associative, 64-byte line size
FID/VID Control no

Thread dumps
---------------------------------
CPU Thread 0
APIC ID 0
Topology Processor ID 0, Core ID 0, Thread ID 0
Type 01001003h
Max CPUID level 00000005h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 16 KB, 2 thread(s)
Cache descriptor Level 2, U, 1 MB, 2 thread(s)
Cache descriptor Level 1, T, 12 KB, 2 thread(s)

CPU Thread 1
APIC ID 1
Topology Processor ID 0, Core ID 0, Thread ID 1
Type 01001003h
Max CPUID level 00000005h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 16 KB, 2 thread(s)
Cache descriptor Level 2, U, 1 MB, 2 thread(s)
Cache descriptor Level 1, T, 12 KB, 2 thread(s)

Chipset
---------------------------------
Northbridge ATI RS400/RC400/RC410 rev. 01
Southbridge ATI SB600 rev. 00
Memory Type DDR2
Memory Size 4096 MBytes
Channels Single
Memory Frequency 266.5 MHz ()
CAS# latency (CL) 4.0
RAS# to CAS# delay (tRCD) 4
RAS# Precharge (tRP) 4
Cycle Time (tRAS) 12

Memory SPD
------------------------------------
DIMM # 1
SMBus address 0x50
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Micron Technology (2C00000000000000)
Size 2048 MBytes
Max bandwidth PC2-4300 (266 MHz)
Part number 16HTF25664AY-53EE1
Serial number E13B39C8
Manufacturing date Week 48/Year 08
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 3.0-3-3-9-12 @ 200 MHz
JEDEC #2 4.0-4-4-12-16 @ 266 MHz

DIMM # 2
SMBus address 0x51
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Micron Technology (2C00000000000000)
Size 2048 MBytes
Max bandwidth PC2-4300 (266 MHz)
Part number 16HTF25664AY-53EE1
Serial number E13B39D1
Manufacturing date Week 48/Year 08
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 3.0-3-3-9-12 @ 200 MHz
JEDEC #2 4.0-4-4-12-16 @ 266 MHz

Monitoring
---------------------------------
Mainboard Model 0MH651 (0x00000161 - 0x00545020)

LPCIO
------------------------------------
LPCIO Vendor SMSC
LPCIO Vendor ID 0x55
LPCIO Chip ID 0x83
Config Mode I/O address 0x2E
Config Mode LDN 0xA

Graphic APIs
---------------------------------
API ATI OD5
API ATI I/O

Display Adapters
--------------------------------------
Display adapter 0
Manuf. API index 0
Display name \\.\DISPLAY1
Name ATI RADEON XPRESS 200 Series
Memory size 32 MB
PCI device bus 1 (0x1), device 5 (0x5), function 0 (0x0)
Vendor ID 0x1002 (0x1028)
Model ID 0x5A61 (0x1E5)
Performance Level 0

Software
-----------------------------
Windows Version Microsoft Windows 7 (6.1) (Build 7600)
DirectX Version 10.0
 


Kris

New Member
#2
Ran the pc in safe mode -- froze after 20mins or so of idling.

Ran the pc in bios only -- froze after a couple of hours idling.

Ran the windows memtest -- froze after 16% of the memory had been tested

I'm at my wits end here everyone. I've heard that Memtest86+ boots from a CD and tests memory without having the OS boot. Is this true? I think it is my first option for testing hardware issues. Someone on another forum also suggested using FurMark 1.7.0 to test the video card as well.

Thoughts ??
 


#3
If your bios are freezing I'd say it probably has to be a memory/processor problem. Try testing each stick of memory individually and see if it stops freezing with one or the other. I'm no expert though. :p
 


#4
Disable all tasks in Task Scheduler especially RAC if it still has problems...

Check your administrator logs under Event Viewer. There may be a service called Wlan autoconfigure.... when it is running it's checking every 60 seconds for a better wireless connection. There is a utility I had to use to get it totally turned off .. link and info in my last blog.
 


ruggb

Honorable Member
#5
System randomly freezing

periodically, at random, my system freezes.

I suspect it is Windows querying the internet via a com/ethernet port.
but it is aggravating as hell. It will unfreeze at some unspecified time after but I must sit and "Please Wait".

One would think after all these years this wouldn't be a problem anymore.

Any tips on tracking it down and possibly stopping it.

It is possibly involving Firefox.
Everything is up to date.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
One would think after all these years this wouldn't be a problem anymore.
.
We have quite a few posts concerning this issue and I'm pretty sure that a definitive answer has yet to be found...
I'll make this thread a sticky and eventually a cure may come to light.. So if anyone else has issues the same as ruggb please post here..
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
More Tips on freezing

If you find that your Windows Vista or Windows 7 is freezing or crashing randomly; the reasons can be many, and the solutions many too ! This will just show you the direction in which you can work on. First see if a System Restore helps make the problem go away.
Next, try the most basic :
Run your updated Anti-Virus and your Anti-Spyware/s, followed by a CCleaner, junk clean-up. Even if the scans dont throw up anything, it might be a good idea to get your HijackThis logfile analysed. See here for more on this.
Next, disable your Aero, and see if its helping.
Else, try disabling the Indexing Service.
Most such Windows freezes are also caused due to Crapware installed on pre-installed OEM Vista machines. So check up which programs you don't need and uninstall them. Clean up with a Registry Cleaner to clean up residual junk registry entries. PC DeCrapifier is a nifty program which can help you identify Craplets.
Also remove from Start-ups several non-Microsoft items which you think you don't need them to start up, every time you boot.


Next, check for Error Events : Open Control Panel > Administrative Tools > Event Viewer > Custom Views > Administrative Events. Check if any recent events show a round red exclamation mark error icon. Double click that error and a Event Properties window will pop up. See if the information helps you identify the problem.

For example, if Windows Search Indexer does not work, due to the inability of the Search Service to start, then the system tends to freeze periodically. In such a case it is best to change the Recovery Actions for this service. To do so, open Services > Windows Search > Properties > Recovery Tab. For first failure, choose Restart the service. For second and subsequent failures, choose take No Action option. Apply > OK.

If it still doesn't help you may have to consider Updating / Flashing your BIOS. Take care while doing it.Check for Bad or Outdated Drivers.Also see the Reliability Monitor. It lists the failures and the problems your machine may have faced. If all this doesn't help, then I suggest you go through the interesting and fruitful discussion on this rather long thread here at TechNet. How To Make Windows Faster and Process Tamer may interest you.

Windows 7 or Vista Freezes Frequently
 


Last edited:

Merc

New Member
#9
My system freezes were caused by a bad mobo that could do single channel memory but not dual channel (2nd of 6 of these particular boards with this bug). I pulled one, 1GB stick, leaving me with a single 1GB stick of memory and to my amazement, Win 7 ran like a champ! Stable as a rock after this but the corruptions required that I reinstall Win 7 which is refreshingly painless.
 


#10
Windows 7 Shortly freezes and comes back

So okay. During my usage of Windows Seven, I have found one very annoying problem which is freezing. It doesn't freeze for more then 2 seconds, it freezes and then it goes back to normal instantly but it gets very annoying. Because sometimes the freezing stays for like 2 seconds and the sound totally freezes up also it does a peeping sound like its stuck.... Also I have been reaching about this problem before posting here.. they are saying that it my be cpus or memory and and I know that is not my problem because I recently updated my PC with a new graphic card. Before i did that it wasn't freezing..
I updated from a radeon X800 ATI to a HD 4770 which is clearly its better and before I switched graphic cards it worked fine and now its not right now Please I really need a fix for this issue.

============================================================================

Operating System: Windows 7
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/17/07 09:57:40 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2048MB RAM
Available OS Memory: 2048MB RAM
Page File: 1310MB used, 2784MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
-----
Card name: ATI Radeon HD 4770
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x94B3)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_94B3&SUBSYS_0D001002&REV_00
Display Memory: 1275 MB
Dedicated Memory: 508 MB
Shared Memory: 767 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: ACER AL2016W
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
 


#11
Are using a wireless connection? If not, run Administrative tools and go to services and turn off Wlan autoconfig

it runs ever 60 seconds BY DEFAULT all the time to search for a better connection. That drives gamers nuts because they have that 2 second pause... which is long enough to get killed.

May not be your problem.. and you may have to read my blogs to find the program I used to stop it because everytime I disabled it.. it came back on.

There is also a strong likelyhood that you have indexing turned on and the hard drive is grinding. You have to go to the properties of each drive from Computer and uncheck the indexing box

all these suggestions require a reboot... good luck
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#12
Thanks for that merc..:) Any info is always valuable.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#13
KaoruHataki,

your thread has been moved to this main one about 'freezing'. This way, we can keep all the 'freezing' threads together.
Thankyou.
 


#14
Link to freezing posts

Could someone post a link to where the freeaing issues are being discussed. My win7 pc is constantly freezing. atapi seems to be the cause according to the event logs. It is telling me that "The driver detected a controller error on \Device\Ide\IdePort2." Does anyone have an idea of how to solve this problem please?
 


#15
Are using a wireless connection? If not, run Administrative tools and go to services and turn off Wlan autoconfig

it runs ever 60 seconds BY DEFAULT all the time to search for a better connection. That drives gamers nuts because they have that 2 second pause... which is long enough to get killed.

May not be your problem.. and you may have to read my blogs to find the program I used to stop it because everytime I disabled it.. it came back on.

There is also a strong likelyhood that you have indexing turned on and the hard drive is grinding. You have to go to the properties of each drive from Computer and uncheck the indexing box

all these suggestions require a reboot... good luck
Hi THanks for helping. Right now i am courrently doing that. i hope it will work. but if not i will be posting here again for more help.
 


#16
so ok i did all and no good... so i did an Event viewer
and i came up with 62 errors
i tryed posting them but no good.. too long.

but here are some that i think are important...

Possible Memory Leak. Application (C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted) (PID: 964) has passed a non-NULL pointer to RPC for an [out] parameter marked [allocate(all_nodes)]. [allocate(all_nodes)] parameters are always reallocated; if the original pointer contained the address of valid memory, that memory will be leaked. The call originated on the interface with UUID ({3f31c91e-2545-4b7b-9311-9529e8bffef6}), Method number (10). User Action: Contact your application vendor for an updated version of the application.

The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.


i got a cople of Display is not active

Lots of this Session "Circular Kernel Context Logger" failed to start with the following error: 0xC0000035
 


Last edited:
#17
If your bios are freezing I'd say it probably has to be a memory/processor problem. Try testing each stick of memory individually and see if it stops freezing with one or the other. I'm no expert though. :p
Took out my original memory and put in new memory, machine still freezes. I'm really thinking motherboard/power supply problems. Do you know how to configure RAM settings? I'm not sure how/where and what equations are used.

tblount said:
Disable all tasks in Task Scheduler especially RAC if it still has problems...

Check your administrator logs under Event Viewer. There may be a service called Wlan autoconfigure.... when it is running it's checking every 60 seconds for a better wireless connection. There is a utility I had to use to get it totally turned off .. link and info in my last blog.
I'll definitely re-check the admin logs under Event Viewer. However, the problem I've noticed is that the hard freeze doesn't give the PC any time/data to record an error. I usually see the startup error directly after the time of freeze stating the computer was improperly shutdown.
 


#18
Did you disable the scheduled tasks? They come and go almost randomly as they perform diagnostics and send reports to Microsoft. I can't find a switch to filp off the Task Scheduler so I did them all individually. The old option to stop task scheduler appears to be greyed out and non-functional over here. I may just point the path to something else so the entire scheduler can't run. I've had almost ALL my tasks turned off for about a Month and it hasn't done any harm.
 


#19
Oh.. do you know about the hard drive options under device manager? You may want to go to policies and uncheck some of the "speed" features and see if that makes a difference.
 


djb

New Member
#20
Win7 freezing

Hi All
I am having problems with my laptop freezing. I did a clean install rather than an upgrade from Vista to Windows 7 less than a week ago. Since then there have been 3 random freezes of my laptop. This never happened when I had Vista,it has started since I put win7 on my machine. I have gone into Event Viewer and this is the log pertaining to the freeze. The 3 random freezes produce the same log. It means nothin to me. Can any one see where the problem is. Please keep it simple as I am not very technically minded.

Many thanks

Dave

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 25/10/2009 09:07:15
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Gateway
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-10-25T09:07:15.718017900Z" />
<EventRecordID>4329</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer> Gateway</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
 


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