Win7 keeps crashing with a blue screen

vicn

New Member
#1
My computer keeps crashing with a blue screen. It is running Win7 Pro 64-bit upgraded from Visita.
Attached is the mini-dump. Does it tell what is causing the crash? Thanks.
 


Attachments

Trouble

Noob Whisperer
#2
Looks like it may be a problem with your network adapter driver. Check the manufacturer's website for a Windows 7 compatible driver. You've also got an old version of secdrv.sys (seems to be related to something from MacroVision Safe Disck Copy Protection) I don't know if it's a hold over from the upgrade or not. Did you actually do an upgrade from Vista or did you choose to do a custom clean install? Anyway here's the info from the dump, hope this helps

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\JohnSmith\Desktop\New folder\Mini-Dump-Feb02=22729-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c06000 PsLoadedModuleList = 0xfffff800`02e43e50
Debug session time: Tue Feb 2 18:19:46.019 2010 (GMT-6)
System Uptime: 0 days 1:57:38.284
Loading Kernel Symbols
...............................................................
................................................................
.........
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa800470ca20, fffff80000b9c518, fffffa800450c730}
*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
Probably caused by : e1k62x64.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800470ca20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800450c730, The blocked IRP
Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE: 3
IRP_ADDRESS: fffffa800450c730
DEVICE_OBJECT: fffffa80052f3050
DRIVER_OBJECT: fffffa8005372060
IMAGE_NAME: e1k62x64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b2131f1
MODULE_NAME: e1k62x64
FAULTING_MODULE: fffff8800486a000 e1k62x64
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002ce6e23 to fffff80002c77f00
STACK_TEXT:
fffff800`00b9c4c8 fffff800`02ce6e23 : 00000000`0000009f 00000000`00000003 fffffa80`0470ca20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02c83fa6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`02c83326 : fffffa80`05d12c10 fffffa80`05d12c10 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02c83e7e : 00000010`6f10adfb fffff800`00b9cc58 00000000`0006e763 fffff800`02df3ee8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02c83697 : 00000004`47aa34c3 00000004`0006e763 00000004`47aa3481 00000000`00000062 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c806fa : fffff800`02df0e80 fffff800`02dfec40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: X64_0x9F_IMAGE_e1k62x64.sys
BUCKET_ID: X64_0x9F_IMAGE_e1k62x64.sys
Followup: MachineOwner
---------
 


vicn

New Member
#3
Hello trouble

Thanks for your prompt response. Let me update the driver. See if it solves this problem.

This is a new PC. I have Win7Pro upgrade. So I installed Visita first, then upgraded to Win 7 Pro. Have only a few applications installed. No game whatsoever. No idea where secdrv.sys came from.
 


reghakr

Essential Member
#4
I think Trouble is right on in his analysis of the network adapter.

Another point.

Most of us all agree that a "clean" stall is the way to go.

An upgrade leaves useless files on your system and can cause conflicts (as you are experiencing now).

Save all your Documents, Pictures, Music, Videos, etc to a flash drive.

Be aware, you will have to re-install all your 3rd party programs.
 


vicn

New Member
#5
I think Trouble is right on in his analysis of the network adapter.

Another point.

Most of us all agree that a "clean" stall is the way to go.

An upgrade leaves useless files on your system and can cause conflicts (as you are experiencing now).

Save all your Documents, Pictures, Music, Videos, etc to a flash drive.

Be aware, you will have to re-install all your 3rd party programs.


I found out e1k62x64.sys is the Intel network card device driver. I downloaded the latest one from Intel. Installed it. But it is till crashing the same way. What else can I do?

Reghakr, what do you mean by "clean" install?

This is a new computer. I purchased the Win7 upgrade, because I have Vista. I installed Vista then immediately installed Win7 without installing any application. Even at this point I hardly have any application installed and any valuable data file on it.

Your help is appreciated.
 


reghakr

Essential Member
#6
It doesn't matter if the Windows purchase was an upgrade, you simply choose the first box rather than the one below which is for upgrading.

This is on the initial Windows setup screen, I believe the 3rd screen.

This will format the new partition for Windows 7 and delete all those unnecessary files.
 


vicn

New Member
#7
It doesn't matter if the Windows purchase was an upgrade, you simply choose the first box rather than the one below which is for upgrading.

This is on the initial Windows setup screen, I believe the 3rd screen.

This will format the new partition for Windows 7 and delete all those unnecessary files.
OK. Now I understand what do you mean by "clean" install. My son installed it for me. So I really don't know if he selected clean installed or not.

Now, what's the next step? Should I reformat C: drive and start it all over again. I don't have any data files there. Nothing to loose. But my Win7 is already activated. How to activated again?
 


Sonny

Excellent Member
#8
To do a clean install click on custom install. As reghakr said click on format. As far as activation goes just reenter your activation code when asked for it.
 


#9
this is a big problem for me too, e1k62x64.sys causing BSOD
Dell have replaced my motherboard, memory, hdd and its had a full rebuild
the system always BSODs when using the LAN card
the system is a DELL E6410 - £1300 system an BSOD every other day
Dell blame 3rd party software but we have 100 other Dell pc's in our company without this problem... I am lost for suggestions :(
 


reghakr

Essential Member
#10
This is related to your Intel NIC driver.

I would get the correct make and model and search for a new driver.
 


#11
I have isolated the problem to some software. CONNECTIFY
this was causing the BSOD
since removing the problem has not happened.
CONNECTIFY monitors all LAN traffic even when deactivated.
only solution was to UNINSTALL

regards
 


#12
UPDATE - the problem is still here :(
its definately related to the LAN driver e1k62x64.sys
using the wifi I never get the BSOD, only on LAN...
 


#13
andy
Where you able to fix your problem I am having the same issue Dell E6410 had motherboard replaced tried the newest lan drivers from Dell and Intell blue screens anytime I'm transfering files and performing another network related task.
 


#14
andy
Where you able to fix your problem I am having the same issue Dell E6410 had motherboard replaced tried the newest lan drivers from Dell and Intell blue screens anytime I'm transfering files and performing another network related task.
Hi and welcome.

Please create a new thread and post the crash dumps. They're in C:\Windows\Minidump

Copy the files in there to any other folder. Then zip them and attach the zip to the post, while making the thread in the bsod section.
 


#15
as my system was a new e6410 and dell couldnt fix it, they replaced the whole laptop with a brand new one.
the new one has been good for over a month now.
same software setup too...
 


zigzag3143

Honorable Member
Microsoft MVP
#16
as my system was a new e6410 and dell couldnt fix it, they replaced the whole laptop with a brand new one.
the new one has been good for over a month now.
same software setup too...
Glad Dell did good for you, just remember to backup in case.

Ken J
 


#17
I encountered this exact problem with a Latitude E6410 laptop with Windows 7 64 Bit OS. I kept getting the BSOD with complaints on the e1k62x64.sys.

I upgraded my driver for the Intel(R) 82577LM Gigabit Network Connection to 11.8.75.0 which appears to have resolved the problem.
 


#18
this is a big problem for me too, e1k62x64.sys causing BSOD
Dell have replaced my motherboard, memory, hdd and its had a full rebuild
the system always BSODs when using the LAN card
the system is a DELL E6410 - £1300 system an BSOD every other day
Dell blame 3rd party software but we have 100 other Dell pc's in our company without this problem... I am lost for suggestions :(
I have the same issue on the same model. :-(
 


#19
Did you update the LAN driver ?

I encountered this exact problem with a Latitude E6410 laptop with Windows 7 64 Bit OS. I kept getting the BSOD with complaints on the e1k62x64.sys.

I upgraded my driver for the Intel(R) 82577LM Gigabit Network Connection to 11.8.75.0 which appears to have resolved the problem.
 


#20
Dear All,

I have the same problem with a Dell E4310.
BSOD appears during heavy communication with my Synology DS211j NAS.

Just updated the driver to 11.10.86.0, let's see if this helps.

Mike
 


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