Windows 7 (64 bits) random crashing from BSOD

Discussion in 'Windows 7 Help and Support' started by j41024, Feb 13, 2012.

  1. j41024

    j41024 New Member

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    Windows 7 randomly crashes

    my specs...

    Windows 7 Ultimate 64 bits
    AMD Phenom II X4 955 Processor 3.20ghz
    8 GB ram

    BSOD error from event viewer...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033


    Additional information about the problem:
    BCCode: c4
    BCP1: 0000000000000091
    BCP2: 0000000000000002
    BCP3: FFFFF80003211C40
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    Files that help describe the problem:
    C:\Windows\Minidump\021312-15459-01.dmp
    C:\Users\Eric\AppData\Local\Temp\WER-33431-0.sysdata.xml

    __
    it has done this twice :(
     
  2. Crimson_Pirate

    Crimson_Pirate New Member

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    Hi Eric
    It would appear from your info that you are using Windows 7 build 7600.2
    and you don't appear to have the service pack 1 installed ,,i may be wrong.

    The BCP Code (in my experience) usually relates to the Graphic card drivers
    I had a similar experience some time ago, so i uninstalled All the g card drivers
    (in my case it was Nvidia 580 drivers) using the uninstall package that comes with the newest drivers
    It gives you the option to do a clean install
    For me problem solved
    I also would recommend installing the S/Pack whatever system you are using
    and update the Mobo Bios too.
    Not sure this will help but hey ho
    Crimson_Pirate
     
  3. Drew

    Drew Banned

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    You are right, the SP is missing.

    Agreed... do a clean install & then, put in MSE & then, make sure ALL the Windows Updates are done/get done.

    Cheers,
    Drew
     

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