Windows 7 64bit randomly crashed / Freezing

Bought new laptop 4 month ago and this problem have been all the time.
When I bought then it was freezing when I was surfing with Internet explorer and its just freezed (Is not working).

But now is just freezing/shuting down.
Few times have been blue death screen aswell.

My System Specifications

Operating System:
Windows (Service Pack 1)
CPU Type:
Intel® Core™ i7-2630QM CPU @ 2.00GHz
CPU Speed:
2.02 GHz
System Memory:
7.95 GB
Video Card Model:
NVIDIA GeForce GT 555M
Video Card Memory:
3.97 GB
Video Card Driver:
Desktop Resolution:
Hard Disk Size:
892.35 GB
Hard Disk Free Space:
814.34 GB (91%)



Extraordinary Member
Hi marrks and Welcome to The Forum.

There are no dmp files in your folder. But, tbh, with a 4 month old system that you say you've had issues from day one, you should really be going back and getting it replaced.

As a Priority:

Clean out your Start up programs. Do you really need Open Office, uTorrent, Steam running at start up? I doubt it. You only really need the system and your Security stuff at start up, the rest can wait until you need them to run.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Please see: How to ask for help with a BSOD problem Following Method 2:
and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the CPU tab, Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
If screenshots, please crop.

Also see:

When attaching dmp files, PLEASE put them in a single zipped folder

Why haven't you taken it back to the point of purchase?? It's under warrantee @ only 4 months old & you say it's not been acting properly since day 1. You mess w/ it before taking it back & the warrantee will not be honoured.


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.