Windows 7 bluescreen

Discussion in 'Windows 7 Help and Support' started by Lukee, May 2, 2012.

  1. Lukee

    Lukee New Member

    May 2, 2012
    Likes Received:
    Hi. Every time I restart windows my computer bluescreens. It started happening about two months ago. If needed here are my computer specs:


    I'm not sure why but I always get this message after I sign in:

    Windows has recovered from an unexpected shutdown.

    Problem details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 1060

    Additional information about the problem:
    BCCode: 76
    BCP1: 0000000000000000
    BCP2: FFFFFA80076E4B30
    BCP3: 0000000000000001
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

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    Windows 7 Privacy Statement - Microsoft Windows

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    Could someone help?
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    From what I can tell, it appears some driver is locking memory pages and not unlocking them.

    If you could go to the BSOD forum and read the sticky on getting help with Blue Screens, it will show you how to obtain and attach files that might help. If nothing else, we need the dump file to analyze which driver might be involved. The dump file is the one in the error message for the Windows\Minidump directory. You can attach using the paperclip on advanced replies, and if there are several, you can zip them up and attach.

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