Windows 7 BSOD (after started using Skype)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by bemine747, Jun 17, 2012.

  1. bemine747

    bemine747 New Member

    Joined:
    Jun 17, 2012
    Messages:
    10
    Likes Received:
    0
    Hi All,

    This is my first post and I was unable to get the screenshots but I did managed to mini dump files for the affected machine.

    One of our user has been getting BSOD recently and it starts exactly after using Skype. To my surprise, they have been using Skype for many months without any issues. So I am not 100% sure whether it is related ti Skype or something else.

    Here are few specs for laptop which may help you assisting the issue and error messages as below:

    OS: Windows 7 Pro (64 BIT)
    Laptop Type: Dell Latitude E6220

    Here is the error message we are getting as below:

    Problem signature:

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 3081

    Additional information about the problem:

    BCCode: c5
    BCP1: FFFFF8E0033809BC
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80003209FA2

    OS Version: 6_1_7601
    Service Pack: 1_0a
    Product: 256_1

    Please note: I have also attached the mini dump for the last few weeks.

    Can someone please help us here?

    Kind Regards

    Bemine747
     

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Hello and welcome to the forum.
    All five dump files consistently indicating an issue with
    vfilter.sys 7/8/2010 VPN adapter filter driver from ShrewSoft Shrew Soft Inc : Support
    Update, upgrade, uninstall or rename
    Good luck and keep us posted.
     
  3. bemine747

    bemine747 New Member

    Joined:
    Jun 17, 2012
    Messages:
    10
    Likes Received:
    0
    Thanks alot. yes it has been fixed now. Credit goes to "Trouble" for assisting this.
     

Share This Page

Loading...