Windows 7 BSOD on start up.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by JestyrPro, Feb 5, 2013.

  1. JestyrPro

    JestyrPro New Member

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    I recently re-installed Windows 7 after a crash resulted in BSOD and a crash after the Windows 7 Logo would appear, when the desktop should have loaded. After re-installing, I have had the exact same issue with BSOD at the exact same time after the Windows Logo. The only way I can use my computer is to install Windows, not update, or install any drivers, and that is how I am posting this now. My specifiations are: i7 950 @ 3.07 GHz 2.79 GHz, 6.00 GB of RAM, EVGA GTX580, an Intel DX58s02 MOBO, and a 2 TB Seagate HDD. My only question is, what can I do?
     
  2. JestyrPro

    JestyrPro New Member

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    Hope this info can help, sorry for double posting!
     

    Attached Files:

  3. usasma

    usasma Fantastic Member
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    OK. let's work this one a bit differently (working around not being able to install updates.

    First, please run these free diagnostics: Hardware Diagnostics (start with the video tests)

    Then, more things to check for this sort of error: Video TDR Timeout - 0x116 + 0x117

    Post back with the results of this and we'll move on from there.

    The stuff below here is just for record keeping purposes - don't try fixing any of it!!!
    **************************************************************************************
    I'm concerned about the 2 different network drivers - but will have to look into that later.
    systeminfo.txt shows 2 different network cards:
    Code:
    Network Card(s):           2 NIC(s) Installed.
                               [01]: Intel(R) 82567LF-2 Gigabit Network Connection
                                     Connection Name: Local Area Connection
                                     Status:          Media disconnected
                               [02]: Intel(R) 82574L Gigabit Network Connection
                                     Connection Name: Local Area Connection 2
                                     DHCP Enabled:    Yes
                                     DHCP Server:     192.168.1.1
                                     IP address(es)
                                     [01]: 192.168.1.247
                                     [02]: fe80::445a:675e:3b20:61ea
    
    
    e1y60x64.sys Mon Aug 18 17:45:05 2008 (48A9ED61)
    Intel(R) 82567LM Gigabit Network Connection
    http://www.carrona.org/drivers/driver.php?id=e1y60x64.sys

    e1q60x64.sys Fri Apr 3 19:03:40 2009 (49D695CC)

    e1q60x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Mon Feb  4 22:20:59.960 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020413-71573-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16988.amd64fre.win7_gdr.120401-1505
    System Uptime:[B]0 days 0:01:25.240[/B]
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+14ba88 )[/B]
    BugCheck [B]116, {fffffa800aead010, fffff88010f5ea88, 0, 2}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
    Arguments: 
    Arg1: fffffa800aead010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88010f5ea88, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: [B]2800[/B]
      BIOS Version                  SOX5820J.86A.0603.2010.1117.1506
      BIOS Release Date             11/17/2010
      Manufacturer                                                  
      Product Name                                                  
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Mon Feb  4 22:20:59.960 2013 (UTC - 5:00)**************************
    [COLOR=RED][B]e1y60x64.sys                Mon Aug 18 17:45:05 2008 (48A9ED61)[/B][/COLOR]
    [COLOR=RED][B]e1q60x64.sys                Fri Apr  3 19:03:40 2009 (49D695CC)[/B][/COLOR]
    [COLOR=RED][B]amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    iaStor.sys                  Wed Mar  3 21:51:31 2010 (4B8F2033)
    mvxxmm.sys                  Fri May  7 02:39:12 2010 (4BE3B590)
    mv91xx.sys                  Fri May  7 02:39:29 2010 (4BE3B5A1)
    RTKVHD64.sys                Wed Jul 28 06:01:36 2010 (4C500000)
    mv61xxmm.sys                Tue Oct  5 23:54:18 2010 (4CABF2EA)
    mv61xx.sys                  Tue Oct  5 23:54:31 2010 (4CABF2F7)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=e1y60x64.sys
    e1q60x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
    http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=mv61xxmm.sys
    http://www.carrona.org/drivers/driver.php?id=mv61xx.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     
  4. JestyrPro

    JestyrPro New Member

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    I wasn't able to successfully complete any of the video tests, and I've been trying the suggestions from the Video TDR link you provided to no avail so far. Furmark gives me this error: FurMark requires an OpenGL 2.0 compliant graphics controller. Startup failed. NVIDIA Geforce 6 and higher (with latest Forceware drivers) or ATI Radeon X1000 and higher (with the latest Catalyst drivers) are good choice!

    Should I go on with the other diagnostics? Thank you for taking the time to help me with this!
     
  5. usasma

    usasma Fantastic Member
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    If you're not able to run the tests on a recent make video card (such as your EVGA GTX580), then we've got to wonder about the card itself. DO NOT purchase a new card at this point unless you can return it for your money back.

    Interestingly, dxdiag shows that you have 2009 video drivers, while the memory dumps show 2012 drivers.
    This can (IME) be either a problem with the video card or with the motherboard.

    While the video card is strongly suspect, we're not certain it's to blame.
    Some options are:
    - return the card with an RMA if it's still under warranty
    - borrow another card to test with and see if the same problems exist
    - purchase a new card from a store that allows returns and try that card.

    Test with another card. If it seems to work better, generate a new set of reports for us to use to compare with the original reports.

    Good luck!
     
  6. JestyrPro

    JestyrPro New Member

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    I figured it may come down to this. In which case I will probably not be able to report for a while since I'll need to wait before I can get my hands on another card to test with. Thankfully I can get by, and take care of most things the way my computer is now, but I will need to have this sorted out eventually. Thanks again for all the help, I will report back when there is a new developement.
     
  7. usasma

    usasma Fantastic Member
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    We'll be here when you come back. I get email notifications when you reply to this topic.
    Good luck!
     
  8. JestyrPro

    JestyrPro New Member

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    I replaced my 580 with a 660, another EVGA, and the problem disappeared. I've updated, and installed some things, but I wanted to check in here first and see if there are any further tests you might want to see. Otherwise, I'm very grateful to have received such guidance, its nice to know there are people who want to help!
     
  9. usasma

    usasma Fantastic Member
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    No more tests - swapping the card is the most reliable test.
    In the unlikely event that the errors come back, just reply to this topic and we'll be here.

    Good luck!
     

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