Windows 7 crashes with blue screen

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Arif Hussain, Dec 11, 2012.

  1. Arif Hussain

    Arif Hussain New Member

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  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    More to follow once the memory dumps finish running......
     
  3. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    SP1 isn't installed, please do the following:
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Also, remove HotSpotShield - it's known to cause BSOD's in some Win7 systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Get from HP or remove it:
    HpqKbFiltr.sys Mon Jun 18 18:13:11 2007 (46770377)
    HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
    http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

    Remove according to the instructions above:
    dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

    Un-install this one:
    hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
    Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Sun Dec  2 16:57:01.475 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120312-16941-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:13:18.171[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )[/B]
    BugCheck [B]1E, {ffffffffc0000005, fffff80002fbe0f3, 0, f2}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002fbe0f3, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 00000000000000f2, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME: [B]hsssrv.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ExFreePoolWithTag+43[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Dec  5 03:30:57.182 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120512-19110-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:00:13.759[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )[/B]
    BugCheck [B]3B, {c0000005, fffffa80055921d0, fffff8800895ba20, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffffa80055921d0, Address of the instruction which caused the bugcheck
    Arg3: fffff8800895ba20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KiSystemServiceHandler+7c[/B]
    CPUID:        "Intel(R) Core(TM) i3 CPU       M 350  @ 2.27GHz"
    MaxSpeed:     2270
    CurrentSpeed: [B]2261[/B]
      BIOS Version                  V1.09
      BIOS Release Date             06/08/2010
      Manufacturer                  Gateway         
      Product Name                  NV59C           
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Dec  3 02:46:20.233 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120312-19531-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:27:29.420[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+4c6 )[/B]
    BugCheck [B]A, {4, 2, 0, fffff80002ed07a0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
    Arguments: 
    Arg1: 0000000000000004, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002ed07a0, address which referenced memory
    BUGCHECK_STR:  0xA
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]chrome.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeWaitForMultipleObjects+4c6[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Dec  3 04:37:45.881 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120312-17612-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 1:51:03.067[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
    BugCheck [B]D1, {0, 2, 1, fffffa80071196b0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffffa80071196b0, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0xD1_nt!KiPageFault+260[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Sun Dec  2 16:57:01.475 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]HpqKbFiltr.sys              Mon Jun 18 18:13:11 2007 (46770377)[/B][/COLOR]
    GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
    amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    RTKVHD64.sys                Wed Oct 21 10:27:48 2009 (4ADF1A64)
    Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
    athwx.sys                   Fri Nov  5 19:50:35 2010 (4CD4984B)
    k57nd60a.sys                Mon Feb 14 23:19:05 2011 (4D59FEB9)
    iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
    epfwwfpr.sys                Tue Jun 28 03:30:09 2011 (4E098301)
    ehdrv.sys                   Tue Jun 28 03:34:38 2011 (4E09840E)
    VMNET.SYS                   Fri Jul  8 03:43:55 2011 (4E16B53B)
    vmnetbridge.sys             Fri Jul  8 03:44:44 2011 (4E16B56C)
    vmci.sys                    Tue Jul 26 22:42:09 2011 (4E2F7B01)
    eamonm.sys                  Tue Aug  2 05:33:29 2011 (4E37C469)
    hcmon.sys                   Mon Aug 22 02:05:57 2011 (4E51F1C5)
    vmnetuserif.sys             Mon Aug 22 18:35:59 2011 (4E52D9CF)
    vmx86.sys                   Mon Aug 22 19:57:51 2011 (4E52ECFF)
    IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
    igdkmd64.sys                Fri Oct 21 13:29:55 2011 (4EA1AC13)
    [COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
    SCDEmu.SYS                  Fri Aug 17 00:19:38 2012 (502DC65A)
    avgtpx64.sys                Tue Aug 21 10:16:24 2012 (50339838)
    [COLOR=RED][B]hssdrv6.sys                 Wed Nov 14 20:32:58 2012 (50A4464A)[/B][/COLOR]
    taphss6.sys                 Wed Nov 14 20:38:02 2012 (50A4477A)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Impcd.sys
    http://www.carrona.org/drivers/driver.php?id=athwx.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
     
    #3 usasma, Dec 12, 2012
    Last edited: Dec 12, 2012

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