Windows 7 Free upgrade disc help

Discussion in 'Windows 7 Installation' started by Adam Segarty, Nov 11, 2009.

  1. Adam Segarty

    Adam Segarty New Member

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    When trying to install my free copy of windows 7. It comes up with an error message before i even get started. It says,

    This installation disc isnt compatible with your version of windows. To upgrade, you need the correct installation disc.

    But I went through dell to do this and shouldn't have the wrong disc. I have windows vista home premium. The disc says win vista HmPrm - Win 7 HmPrm. Which is the right upgrade? Please help!!
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Does it say whether it is 32 bit or 64 bit
     
  3. confused

    confused New Member

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    sounds like the disk is saying upgrading from vista to 7. I think the 32 or 64 bit might be the problem also?
     
  4. DELLChrisM

    DELLChrisM New Member

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    You should contact Dell Order Support. Have them look up your service tag number and verify which Win 7 you should have received.

    DELLChrisM
     
  5. reghakr

    reghakr Excellent Member

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    What do you mean by free copy?

    Is it an ISO file and has it been burned correctly?
     

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