Windows 7 has somehow messed up my user account.

DrwHem

Well-Known Member
#1
I run windows 7 on an ASUS N81VG with smart logon. which allows me to identify facial recognition to log into my user accounts.
I updated windows 7 and when i logged on with smart logon i saw that my desktop was naked and it had me logged on as a new user. all my files and icons are gone. i went into the user account folder and i can see my account of Drew is in there with all the proper files and desktop. how do i go about loading that user account? when i goto switch user it only lets me choose from the one account.
 


DrwHem

Well-Known Member
#2
I have restarted 2 times now and each time it says preparing your desktop then loads the same as before. i also tried doing a system restore to before the update and still have the same problem. anyone out there help me please
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#3
Can you go into safe mode and possibly disable the smart logon service? Is there any key sequence that would get you back to a normal logon screen?

Any updates to the utility?
 


davehc

Essential Member
Premium Supporter
#4
If you cannot get into safe mode, open a global Admin account and remove the facial logon facility there. There are several threads related to the admin account, but, for info, I repeat:

There are a couple of ways:

Open a command prompt (Run as Administrator).
Type the following command and enter.
net user administrator /active

Log out and see if you have a new alternative login, as well as your existing one. If not, do it the long way.

Log into windows 7 with your personal (guest at this stage )account .
Open a command window (START--->RUN--->CMD.exe). At the command prompt type the following
net user administrator /active
Log out and log back in as administrator.
OR

Go to Start
Type Control UserPasswords2. (or Open the Start menu, and type lusrmgr.msc )
Click Advanced.
Click Advanced again.
Select Users.
Select Administrator and untick the the box “Administrator is disabled”
Now log out and login as Administrator.

The action leaves you a little more vulnerable to outside attack. Not a big issue if you are confident with your anti virus control etc.
 


DrwHem

Well-Known Member
#5
I dont think i can remove the Smart Logon. it came integrated into the laptop. i ended up doing a system restore to right before i updated windows and that seems to have resolved the problem as long as i dont update windows anymore.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.