Windows 7 has somehow messed up my user account.

Discussion in 'Windows 7 Help and Support' started by DrwHem, May 25, 2011.

  1. DrwHem

    DrwHem Well-Known Member

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    I run windows 7 on an ASUS N81VG with smart logon. which allows me to identify facial recognition to log into my user accounts.
    I updated windows 7 and when i logged on with smart logon i saw that my desktop was naked and it had me logged on as a new user. all my files and icons are gone. i went into the user account folder and i can see my account of Drew is in there with all the proper files and desktop. how do i go about loading that user account? when i goto switch user it only lets me choose from the one account.
     
  2. DrwHem

    DrwHem Well-Known Member

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    I have restarted 2 times now and each time it says preparing your desktop then loads the same as before. i also tried doing a system restore to before the update and still have the same problem. anyone out there help me please
     
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Can you go into safe mode and possibly disable the smart logon service? Is there any key sequence that would get you back to a normal logon screen?

    Any updates to the utility?
     
  4. davehc

    davehc Microsoft MVP
    Premium Supporter Microsoft MVP

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    If you cannot get into safe mode, open a global Admin account and remove the facial logon facility there. There are several threads related to the admin account, but, for info, I repeat:

    There are a couple of ways:

    Open a command prompt (Run as Administrator).
    Type the following command and enter.
    net user administrator /active

    Log out and see if you have a new alternative login, as well as your existing one. If not, do it the long way.

    Log into windows 7 with your personal (guest at this stage )account .
    Open a command window (START--->RUN--->CMD.exe). At the command prompt type the following
    net user administrator /active
    Log out and log back in as administrator.
    OR

    Go to Start
    Type Control UserPasswords2. (or Open the Start menu, and type lusrmgr.msc )
    Click Advanced.
    Click Advanced again.
    Select Users.
    Select Administrator and untick the the box “Administrator is disabled”
    Now log out and login as Administrator.

    The action leaves you a little more vulnerable to outside attack. Not a big issue if you are confident with your anti virus control etc.
     
  5. DrwHem

    DrwHem Well-Known Member

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    I dont think i can remove the Smart Logon. it came integrated into the laptop. i ended up doing a system restore to right before i updated windows and that seems to have resolved the problem as long as i dont update windows anymore.
     

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