I'm tasked with fixing this laptop with Windows 7 Home Premium 64-bit Build 7600 because of issues with it 'crashing'. Found it to be freezing randomly. I would log in, do nothing and let the system sit there and it would freeze eventually, I would be able to move the cursor but I could not click on anything. When I try to do something it freezes and I cannot click on anything except I can manipulate some windows that I have had opened, but when I minimize them into the toolbar they are gone and can't click on them, can't even alt tab. I tried to use Windows Update but it freezes before anything got done. Then I got the idea to boot into safe mode and try an update from there but Microsoft in it's infinite wisdom decided to disable Windows Update for Safemode because honestly, who would want to download crash/bug fixing updates for their buggy and crashing system in Safemode? Then I got the idea to download the updates in Safemode with Networking and then install them. But nope! Again Microsoft in it's infinite wisdom also disabled the installer. I then got the idea to enable the hidden Administrator account and tried to boot into that account, NOPE! It freezes at the Welcome loading screen. This crashing doesn't occur in safe mode, I tried disabling all start up programs several times but before I can restart the computer freezes. It boots just fine in safe mode. I want to avoid doing a full reformat because I'm sure the issue is that this system needs to be updated and a reformat would only leave me in the same damn situation I am at now. That and I would have to back everything up on this system. So, any advice right now would be nice. Right now I disabled pretty much of everything that starts up when booting in normal mode to see if that helps, did it in safe mode. Thanks Add I'm making some progress, Administrator account is able to boot, but taking a long time, got access to Task Manager. Explorer shell wouldn't load and froze, had to close the process and start it again, finally booted and have the full GUI. I'm finally making headway but I'm expecting that wall any time soon. The computer is sluggish when opening new windows, it's probably imminent. AH YES! I found the wall! Error Found: Code 80240016 Windows Update is currently installing other updates. Please try again in a few minutes.