Windows 7, program error, new computer

Discussion in 'Windows 7 Help and Support' started by gulu7045, Jul 26, 2010.

  1. gulu7045

    gulu7045 New Member

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    Hi,

    I just (two days ago) purchased a new HP touschsmart (pa tm2 1090eo). Everything seemed to be working out fine but then I encountered one specific, but very annoying problem. Since the computer has a touch screen, a program namned Corel Paint it! touch is included with the purchase.

    When I started the program for the first time, it seemed to be working just fine. However, when I tried to use the program a little later on, something must have gone wrong. The program starts but just barely. It shuts down before I can do anything, and I recieve an error-message. This error-message is just a general one stating something is wrong and if a solution is found I will be notified. This has not yet happened (surprise).

    At one point I recieved an error-message stating "the memory could not be read" followed by some references I unfortunatley did not take down. I've only seen this message once, before and since then I have only had the general error-message.

    I can live with this, but it is rather irritating to experience these problems on a brand new computer. Therefore, I hope you might have some advice for me. I have tried to uninstall and then install the program again but the same problem remains...

    Thanks
     
  2. TorrentG

    TorrentG Banned

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    Hi.

    Which antivirus are you running?
     
  3. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

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    Try looking at the Corel site for your product here:

    Touch screen software

    In particular click on the "support" tab which lists patches and updates. There are other things on the page worth looking at as well - like the knowledge base etc.
     
  4. gulu7045

    gulu7045 New Member

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    Hi, and thanks for your reply.

    I'm running Norton Antivirus.

    / Gustav
     
  5. gulu7045

    gulu7045 New Member

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    Thanks for your reply. I have been trying to browse the Corel website, but I can't seem to find much useful there (however, as you might have understood by now, I'm not that good with computers). I will try and see if I can find some more information on the Corel website though.

    / G
     
  6. TorrentG

    TorrentG Banned

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    I hate to say it in case I'm wrong, but there may be the culprit. I'd hate for you to waste time with uninstalling etc...so I have to say there are no guarantees.

    I can say though, that if it was my machine the Norton would be gone quicker than can be. If you choose to uninstall as a test, use the special tool found here in safe mode:

    AV Uninstallers - Windows 7 Forums
     
  7. gulu7045

    gulu7045 New Member

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    Ok, thanks. I understand there are no guarantees but I think I'm gonna give it a try. Thanks for the help, I'll let you know what the outcome is :)
     

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