Windows 7 shuts down on it's own - Event Viewer info.

Discussion in 'Windows 7 Help and Support' started by Blondie, Sep 26, 2010.

  1. Blondie

    Blondie New Member

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    Hi, Windows 7 (32 bit) shut down and restarted on it's own 2 days ago and then completely shut down on it's own when I stepped away from my laptop the next day and again last night while I was asleep. Sorry, I'm not a programmer and am not sure what info. you may need to analyze this situation but here is what was in the Event Viewer, the first day this happened, under Summary of Admin. Events:

    Event Type Event ID Source Log Last hr 24 hrs 7 days

    Error
    Bonjour Svc App. 107 640
    8200 Security-SPP App. 1 1
    8208 Security-SPP App. 1 1
    10000 Distributed COM Sys. 2 5

    Warning
    1 RTL8167 Sys. 1 2 9
    16 Windows Update Client Sys. 1 1
    1014 DNS Client Events Sys. 2 14
    4001 WLAN-AutoConfig Sys. 1 2 8

    Audit Failure 6281 MS Windows Security Audit Security 2 25 100


    The temperature info. is:

    Processor Info:
    Model: Mobile Intel Core 2 Duo T7250 (Merom-2M)
    Platform: Socket P (mFCPGA-478)
    Frequency: 797.98MHz (99.75 x 8.0)
    VID: 0.9000v
    Revision: MO Lithography: 65nm
    CPUID: 0x6FD

    Processor#0: Temperature Readings
    Tj. Max: 100C Low High
    Core #0: 43C 42C 54C
    Core #1: 43C 42C 52C

    Thanks ahead of time.
     
  2. cybercore

    cybercore New Member

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    Hello and Welcome aboard. : )

    Do you have any recent Crash Dumps .dmp in C:\Windows\Minidump? If you do, attach them please.
     
  3. Blondie

    Blondie New Member

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    I tried but there's no way to open the dump file for my OS (Windows 7 Ultimate). Thanks anyway.
     
  4. TorrentG

    TorrentG Banned

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    Copy the files in the folder that Cybercore mentioned to any other folder. Then zip them and attach the zip to a post. We will analyze them for you, since it is not easily done by people without experience.

    We'll show you what's needed to be done, based on the crash dumps and our findings.
     
  5. Blondie

    Blondie New Member

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    Hi,
    Sorry, it took so long. Here's the minidump file.

    FYI - I recently had a virus removed from my laptop and then shortly afterward went onto a website and received a message from Microsoft that said worm detected ... I deleted a new photo I found in my documents and uninstalled and reinstalled all my programs ... but when I went to copy the minidump file for you to analyze, I found another weird filed in my (C:). I don't know anything about viruses, worms, trojan horses etc.

    * In other words I hope the file is not infected. Just in case, sorry, ahead of time. *
     

    Attached Files:

  6. TorrentG

    TorrentG Banned

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    Scan the machine with Malwarebytes, after updating definitions. Let it remove all it finds.

    ------

    You have drivers that are causing issues with relation to power settings.

    ------

    Highly recommend you remove Norton/Symantec with the tool found here, in safe mode:

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE to replace it.

    ---------

    Then uninstall all of your Arcsoft software in order to remove this driver giving troubles:

    Afc Afc.sys Wed Feb 23 01:58:55 2005

    ----------

    Visit Sony's site for your model to download and install the latest Sony Firmware Extension Parser driver:

    SFEP SFEP.sys Fri Aug 03 01:36:08 2007

    ----------

    While there, update the card reader driver to latest:

    ti21sony ti21sony.sys Thu Oct 18 09:51:56 2007

    --------

    Also while there, download/install the latest modem driver:

    VSTAZL3 VSTAZL3.SYS Wed Oct 15 20:30:03 2008

    ------

    Follow everything, and you'll have a great machine. Enjoy.
     

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