Windows 7 Stuck/Freezes at Shutdown - Also Intermittenly Locks Up on Desktop

Discussion in 'Windows 7 Help and Support' started by MISSupport, Sep 14, 2010.

  1. MISSupport

    MISSupport New Member

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    I have a Dell Studio 14z and ever since upgrading to Windows 7 from Vista we have had nothing but issues with the unit. Recently, we have started to experience shutdown issues along with periodically it freezes on the desktop for 2-5 minutes and then continues on. I would like to first resolve the shutdown issues so I am attaching the minidump zip file as suggested in other posts. Thanks for any help you can provide.
     

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  2. TorrentG

    TorrentG Banned

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    Uninstall Kaspersky in safe mode using the tool found here:

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE.

    Enjoy.

    It would be good to update your VPN Client software too, but the problem was from above.
     
  3. MISSupport

    MISSupport New Member

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    Is there any other workaround? Unfortunately Kaspersky is a corporate AV for the business. I have other PC/Laptop units running Windows 7 and Kaspersky with no issues. I will look into updates for the Cisco VPN client as well.

    Thanks.
     
  4. TorrentG

    TorrentG Banned

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    Tolerate the bsods - so really, no.
     

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