Windows 7 Stuck/Freezes at Shutdown - Also Intermittenly Locks Up on Desktop

I have a Dell Studio 14z and ever since upgrading to Windows 7 from Vista we have had nothing but issues with the unit. Recently, we have started to experience shutdown issues along with periodically it freezes on the desktop for 2-5 minutes and then continues on. I would like to first resolve the shutdown issues so I am attaching the minidump zip file as suggested in other posts. Thanks for any help you can provide.


Uninstall Kaspersky in safe mode using the tool found here:

AV Uninstallers - Windows 7 Forums

Reboot and install MSE.


It would be good to update your VPN Client software too, but the problem was from above.

Is there any other workaround? Unfortunately Kaspersky is a corporate AV for the business. I have other PC/Laptop units running Windows 7 and Kaspersky with no issues. I will look into updates for the Cisco VPN client as well.


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.