I am trying to upgrade my son's laptop from Vista to Windows 7. My son's computer is a Toshiba Qosmio and I ran the Toshiba Upgrade Tool with no problems. The problem I have now is that the virtual memory service is not starting so when I start the install of windows 7, I get the error "windows could not retrieve information about disks on this computer". I tried to manually start the service and get the error "service failed to start". If I put it on automatic, it just stays on "starting". Obviously...this is not allowing windows 7 to see my disks. Disk management does not show my disks due to virtual memory service not being able to start. The computer is ready for the upgrade....just can't get passed this problem. I don't want to use the recovery disks if I can help it.