Windows 7 will not load my system after I type my password. It just says Welcome and won't log me in

Discussion in 'Windows 7 Help and Support' started by win7user, Jan 16, 2011.

  1. win7user

    win7user New Member

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    I'm using windows 7 home prem 64bit. This problem just happened today. I sign on with my password and the system says welcome, but won't actually login. It just hangs there. I used Avast to do a complete scan, but it didn't come up with anything. I used MS security essential it found a bunch of Java exploits and trojan downloader and I deleted them. But the problem is still there. Any advice?
     

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  2. Elmer

    Elmer Extraordinary Member

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    Download and install the free Malwarebytes'. Update the virus definitions and run in safe mode.
     
  3. win7user

    win7user New Member

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    I installed and updated malwarebytes, but it didn't find anything. It still hangs there after windows login.
     
  4. Elmer

    Elmer Extraordinary Member

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    Can you get into Safe mode and run sfc /scannow?
    Have you made a repair disc** ? Run Startup repair 3 times.

    **If not, you can find .iso downloads on T'Interweb and burn to disc on another PC.
     
  5. win7user

    win7user New Member

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    Yes I can get in safe mode that's where I ran malwarebytes. I ran sfc but it didn't do anything. Don't have a repair disk, I don't have a DVD drive so I might have to take it from another pc but I'm not sure if it will run under safe mode. Can I use a flash drive to create a repair disk?
     
  6. Elmer

    Elmer Extraordinary Member

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    Yes you can. Most of the tutorials on the web tell you about that now.

    Which is a problem to a dinosaur like me who doesn't possess a flash drive!!

    If you can change the bios to boot from the usb/cd/dvd. The repair disc should start up before the system begins (after hitting a key) so no need for safe mode. then take it from there.
     
    #6 Elmer, Jan 17, 2011
    Last edited: Jan 17, 2011
  7. win7user

    win7user New Member

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    Looks like the repair disk did the trick. Still not really sure what was the problem. But thanks for your help Elmer.
     
  8. Elmer

    Elmer Extraordinary Member

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    You're not alone!! :D (Probably when you removed the trojan and exploits the files they were affecting were "damaged".)

    No problem. Glad you got it sorted. Bonus being you now have a repair disk/stick/flash drive.

    G'Luck!!
     

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