I have a three month old HP DV7-3085dx which suddenly stopped shutting down correctly. I hangs at the "shutting down" screen. I have to power it down manually to shut it off then of course I get the message that windows shut down incorrectly. I'm at my wits end with this. Today I restored the laptop for the fourth time back to when it was new. I used Mozbackup and even that didn't work with the Thunderbird backup so I lost all my contacts. It worked fine with the Firefox backup. I'm attaching the file that was in the minidump directory as several other posters were instructed to do. Any help will be greatly appreciated.