Windows 7 will not shut down properly

Discussion in 'Windows 7 Help and Support' started by docgecko, Sep 19, 2010.

  1. docgecko

    docgecko New Member

    Sep 19, 2010
    Likes Received:
    I have a three month old HP DV7-3085dx which suddenly stopped shutting down correctly. I hangs at the "shutting down" screen. I have to power it down manually to shut it off then of course I get the message that windows shut down incorrectly. I'm at my wits end with this. Today I restored the laptop for the fourth time back to when it was new. I used Mozbackup and even that didn't work with the Thunderbird backup so I lost all my contacts. It worked fine with the Firefox backup. I'm attaching the file that was in the minidump directory as several other posters were instructed to do. Any help will be greatly appreciated.

    Attached Files:

  2. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

    Jun 2, 2009
    Likes Received:

    Hi Doc and welcome

    This crash was caused by your hpdskflt.sys driver, hpdskflt.sys is a driver for the onboard mobile data protection sensor. It should be re-installed from HP. You also have some drivers as old as 2005 that in themselves can cause this. They also should be updated. Especially the ones in red and any critical component like RAID, network, etc.

    I left you a little help to find drivers.

    Let us know if you need further assistance

    Ken J

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\K\Desktop\091910-19983-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    WARNING: Whitespace at end of path element
    Symbol search path is: SRV*C:\symbols;* ;srv*e:\symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`0305a000 PsLoadedModuleList = 0xfffff800`03297e50
    Debug session time: Sun Sep 19 18:58:09.333 2010 (GMT-4)
    System Uptime: 0 days 1:28:29.551
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000009F, {4, 258, fffffa8005532040, fffff80000b9c510}
    Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A driver is causing an inconsistent power state.
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8005532040, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c510
    Debugging Details:
    FAULTING_THREAD:  fffffa8005532040
    PROCESS_NAME:  System
    LAST_CONTROL_TRANSFER:  from fffff800030d1992 to fffff800030d05da
    fffff880`03d7e1d0 fffff800`030d1992 : fffffa80`05532040 fffffa80`05532040 00000000`00000000 00000000`0000000d : nt!KiSwapContext+0x7a
    fffff880`03d7e310 fffff800`030d3cff : fffffa80`09d4a010 fffffa80`05658430 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
    fffff880`03d7e3a0 fffff880`01df8b9b : 00000000`03d7e500 fffffa80`00000000 fffff880`03d7e400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
    fffff880`03d7e440 00000000`03d7e500 : fffffa80`00000000 fffff880`03d7e400 00000000`00000700 fffff880`009b2180 : hpdskflt+0x2b9b
    fffff880`03d7e448 fffffa80`00000000 : fffff880`03d7e400 00000000`00000700 fffff880`009b2180 fffff800`00000008 : 0x3d7e500
    fffff880`03d7e450 fffff880`03d7e400 : 00000000`00000700 fffff880`009b2180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000
    fffff880`03d7e458 00000000`00000700 : fffff880`009b2180 fffff800`00000008 00000000`00000000 fffffa80`05783310 : 0xfffff880`03d7e400
    fffff880`03d7e460 fffff880`009b2180 : fffff800`00000008 00000000`00000000 fffffa80`05783310 fffff880`03d7e4a0 : 0x700
    fffff880`03d7e468 fffff800`00000008 : 00000000`00000000 fffffa80`05783310 fffff880`03d7e4a0 00000000`c0000000 : 0xfffff880`009b2180
    fffff880`03d7e470 00000000`00000000 : fffffa80`05783310 fffff880`03d7e4a0 00000000`c0000000 fffff880`03d7e558 : 0xfffff800`00000008
    STACK_COMMAND:  .thread 0xfffffa8005532040 ; kb
    fffff880`01df8b9b ??              ???
    SYMBOL_NAME:  hpdskflt+2b9b
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hpdskflt
    IMAGE_NAME:  hpdskflt.sys
    FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+2b9b
    BUCKET_ID:  X64_0x9F_hpdskflt+2b9b
    Followup: MachineOwner

    Old drivers
    [COLOR=red]iirsp.sys        fffff880`0172c000    fffff880`0173d000    0x00011000    0x439f418a    12/13/2005 17:47:54                        
    nfrd960.sys        fffff880`0179a000    fffff880`017aa000    0x00010000    0x4485ef94    6/6/2006 17:11:48                                               
    adpu320.sys        fffff880`0152c000    fffff880`0155b000    0x0002f000    0x45e4c6ff    2/27/2007 20:04:15                        
    adpahci.sys        fffff880`014d6000    fffff880`0152c000    0x00056000    0x46377921    5/1/2007 13:30:09                        
    arc.sys        fffff880`015cb000    fffff880`015e4000    0x00019000    0x4656035b    5/24/2007 17:27:55                        
    PxHlpa64.sys        fffff880`01b84000    fffff880`01b8fd00    0x0000bd00    0x47d88a39    3/12/2008 21:58:17                        
    adfs.SYS        fffff880`0a69e000    fffff880`0a6b6000    0x00018000    0x48640195    6/26/2008 16:52:37                        
    SiSRaid2.sys        fffff880`01aca000    fffff880`01ad8000    0x0000e000    0x48da86c4    9/24/2008 14:28:20                        
    sisraid4.sys        fffff880`01ad8000    fffff880`01af0000    0x00018000    0x48e3f1f4    10/1/2008 17:56:04                        
    adp94xx.sys        fffff880`0145b000    fffff880`014d6000    0x0007b000    0x4939bf42    12/5/2008 19:54:42                        
    lsi_fc.sys        fffff880`0173d000    fffff880`0175c000    0x0001f000    0x493ef531    12/9/2008 18:46:09    [/COLOR]                    
    arcsas.sys        fffff880`015e4000    fffff880`015ff000    0x0001b000    0x496e3ca9    1/14/2009 15:27:37                        
    ql2300.sys        fffff880`0180a000    fffff880`019ae000    0x001a4000    0x4978fba2    1/22/2009 19:05:06                        
    [COLOR=red]vsmraid.sys        fffff880`01afa000    fffff880`01b24000    0x0002a000    0x4983a701    1/30/2009 21:18:57 [/COLOR]                       
    elxstor.sys        fffff880`016a5000    fffff880`0172c000    0x00087000    0x4988ca9b    2/3/2009 18:52:11                        
    stexstor.sys        fffff880`01af0000    fffff880`01afa000    0x0000a000    0x499b4248    2/17/2009 19:03:36                        
    amdsbs.sys        fffff880`01579000    fffff880`015c0000    0x00047000    0x49c3e213    3/20/2009 14:36:03                        
    [COLOR=red]iaStorV.sys        fffff880`010bd000    fffff880`011db000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17[/COLOR]                        
    lsi_scsi.sys        fffff880`0176f000    fffff880`0178e000    0x0001f000    0x49e7ad9e    4/16/2009 18:13:50                        
    HpqKbFiltr.sys        fffff880`04f0b000    fffff880`04f17000    0x0000c000    0x49f85aae    4/29/2009 09:48:30                        
    spldr.sys        fffff880`01fe8000    fffff880`01ff0000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
    GEARAspiWDM.sys        fffff880`04f80000    fffff880`04f8d000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
    HpSAMD.sys        fffff880`011db000    fffff880`011f2000    0x00017000    0x4a11f2b5    5/18/2009 19:43:49                        
    lsi_sas.sys        fffff880`0122a000    fffff880`01247000    0x0001d000    0x4a11fb47    5/18/2009 20:20:23                        
    lsi_sas2.sys        fffff880`0175c000    fffff880`0176f000    0x00013000    0x4a11fdf4    5/18/2009 20:31:48                        
    megasas.sys        fffff880`0178e000    fffff880`0179a000    0x0000c000    0x4a1206da    5/18/2009 21:09:46                        
    ql40xx.sys        fffff880`01a6b000    fffff880`01aca000    0x0005f000    0x4a1208d3    5/18/2009 21:18:11                        
    MegaSR.sys        fffff880`01600000    fffff880`016a4000    0x000a4000    0x4a120aa2    5/18/2009 21:25:54                                                
    amdxata.sys        fffff880`015c0000    fffff880`015cb000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
    nvraid.sys        fffff880`01055000    fffff880`0107e000    0x00029000    0x4a13a5ac    5/20/2009 02:39:40                        
    nvstor.sys        fffff880`017aa000    fffff880`017d5000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
    iaStor.sys        fffff880`012ca000    fffff880`013e6000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
    dump_iaStor.sys        fffff880`03659000    fffff880`03775000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
    purendis.sys        fffff880`08bf4000    fffff880`08c00000    0x0000c000    0x4a29f146    6/6/2009 00:32:06                        
    pnarp.sys        fffff880`08c72000    fffff880`08c7e000    0x0000c000    0x4a2a0774    6/6/2009 02:06:44                        
    nvhda64v.sys        fffff880`06bde000    fffff880`06bf6000    0x00018000    0x4a4551c3    6/26/2009 18:54:59                        
    enecir.sys        fffff880`04ed0000    fffff880`04eed000    0x0001d000    0x4a48243a    6/28/2009 22:17:30                        
    hpdskflt.sys        fffff880`01df6000    fffff880`01e00000    0x0000a000    0x4a54e862    7/8/2009 14:41:38                        
    Accelerometer.sys        fffff880`04f8d000    fffff880`04f99000    0x0000c000    0x4a54e862    7/8/2009 14:41:38                        

    How To Find Drivers:
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
  3. docgecko

    docgecko New Member

    Sep 19, 2010
    Likes Received:
    Thank you so much for the reply Ken. I will go through the list of drivers as time permits and replace with newer versions. (I hope)

    HP had me do another restore yesterday and right now it's working again. I think it's just a matter of time before it bombs out again. I had turned off "automatic updates" in both Windows and also the HP advisor, but see this morning that it is back on. I'm not sure but it seems when Windows does an update, that is about the time that the problem begins. I'll play it by ear and re-post if I continue to have problems. I do appreciate the your help.

  4. Kacey

    Kacey New Member

    Dec 31, 2011
    Likes Received:
    This worked for me:

    1. Start
    2. Control Panel
    3. Power Options
    4. Change Plan Setting
    5. Change Advanced Power Settings
    6. USB Settings
    7. USB selective suspend setting
    8. Setting: DISABLE

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