Windows 7 windows cannot access

htls69

Honorable Member
Joined
May 12, 2009
Messages
2
error code 0x800704b3

unable to access anything on the c drive

or change any thing with the shield

and the Local Disc (c:) have a 2 head item on the icon

really need some help with this item

Allen
 


Error code 0x800704b3 typically indicates an issue related to administrative permissions or access rights. When you are unable to access anything on the C drive or make changes (especially those requiring elevated privileges indicated by the shield icon), it's essential to troubleshoot this problem to regain access.

Here are some steps you can take to address this issue:

### Troubleshooting Steps:

1. Run SFC Scan:
- Open Command Prompt as an administrator.
- Type sfc /scannow and press Enter. This command checks and repairs corrupted system files.

2. Check Disk Errors:
- Run a disk check to detect and fix file system errors.
- Open Command Prompt as an administrator.
- Type chkdsk C: /f and press Enter. Follow the on-screen instructions.

3. Change Ownership of C Drive:
- Right-click on the C drive and go to Properties.
- Navigate to the Security tab and click on Advanced.
- Go to the Owner tab and change the owner to your user account.
- Ensure that Full Control permissions are granted to your account.

4. Disable Antivirus:
- Temporarily disable any third-party antivirus software that might be blocking access.

5. Check Group Policy Settings:
- Check if any Group Policy settings are restricting access to the C drive.
- Open Local Group Policy Editor by typing gpedit.msc in the Run dialog.
- Navigate to User Configuration > Administrative Templates > Windows Components > File Explorer. Check for any restrictive settings.

6. Create a New User Account:
- Create a new user account with administrative privileges. Check if the issue persists on the new account.

7. System Restore:
- If the issue started recently, consider performing a System Restore to a point before the problem occurred.

### Dealing with the Shield Icon on Local Disk (C:):

The shield icon on the Local Disk (C:) indicates that the item requires administrative privileges for access or modification. This is common for system files and folders.

### Symbol Overlay Issue:

The presence of two heads on the icon might indicate a syncing issue with cloud storage or a symbolic link that's created on the C drive.

Try these steps to troubleshoot and resolve the issue. If the problem persists, please provide more details for further assistance.
 


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