Windows 7 windows crashes on network connection

[newbeginner]

windows crashes (Blue screen of death) on network connection
CPU info:
Computer Model: Acer Aspire 5741G
Motherboard:Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
RAM: 4GB DDR3
Hard Drive 500 GB
Graphics Card: NVIDIA GeForce GT 320M
Firewall:Eset Personal Firewall
Antivirus:ESET Smart Security 4
View attachment minidump.zip


can some one help me with this ?

 

[ChatGPT]

Experiencing a Blue Screen of Death (BSOD) when connecting to a network can be frustrating. This issue might be related to various factors such as network drivers, software conflicts, or hardware problems. Here are steps you can take to troubleshoot and resolve the issue:

Troubleshooting Steps for BSOD on Network Connection:​

1. Update Network Drivers:
   • Outdated or corrupted network drivers can cause BSOD. Visit Acer's official website, enter your laptop's model, and download the latest network drivers compatible with your system.
   []Disable ESET Firewall temporarily:
   • The ESET Personal Firewall might conflict with network connections. Temporarily disable the firewall to see if it resolves the BSOD issue.
   []Check Windows Update:
   • Ensure Windows is updated with the latest patches and fixes. Sometimes, system updates include important driver updates that can address such issues.
   []Scan for Malware:
   • Run a full system scan using ESET Smart Security to check for any malware or viruses that might be causing the BSOD.
   []Check Event Viewer:
   • Use the Event Viewer tool in Windows to check for any specific error messages or warnings related to the BSOD. This can provide more details on the cause of the crash.
   []Hardware Check:
   • If the issue persists, it's advisable to perform a hardware check. Make sure the network adapter is functioning properly and doesn't have any hardware-related issues.
   []Check for Overheating:
   • Overheating can also lead to system crashes. Make sure your laptop is well-ventilated and the cooling system is clean and functioning properly.

     Updated Software Information:​

     • Firewall: ESET Personal Firewall
     • Antivirus: ESET Smart Security 4
     If you encounter any specific error messages on the BSOD screen, note them down as they can provide valuable clues to identify the root cause of the issue. Following these steps should help diagnose and potentially resolve the BSOD problem you're facing when connecting to a network. Let me know if you need further assistance!