Windows 7 windows explorer has stopped working

[geo2164]

When i download video clips from youtube or the like and have a document folder open to receive them, i frequently get the message 'windows explorer has stopped working' and 'check online for a solution' and 'restart program'. It is very frustrating to keep repeating work.
Anyone else had this problem?

 

[zigzag3143]

When i download video clips from youtube or the like and have a document folder open to receive them, i frequently get the message 'windows explorer has stopped working' and 'check online for a solution' and 'restart program'. It is very frustrating to keep repeating work.
Anyone else had this problem?

Usually a configuration issue. check in event viewer for the following

Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If y our driver is missing, or there is a yellow triangle on it, you will need to update it.


If not that there is a known issue with some systems. we could use your specs if you havent already provided them


Ken J

 

[geo2164]

Thanks Ken,
Unfortunately this has not resolved my problem.
Geo.