Windows has recovered from an unexpected shutdown


New Member
I am receiving the message that my computer has recently recovered from an unexpected shutdown. Actually it is happening on two of my PCs that are both running Windows 7 and Office 2007. Both are aslo running Avast for virus protection. One PC was purchased about 3 months ago and the other is over 3 years old so I do not believe this is a driver issue. The problem began on both machines immediately after each received the latest updates from Microsoft although they received them on different days. These updates contained 16 patches that were mostly critical security updates and none contained driver updates.

The attached dump files are from the newer of the two PCs.


Hello and welcome.

1) You're having a video issue. For now, what should fix it is simply installing the new driver. Other steps may be necessary involving this, so please let us known how it goes:

nvlddmkm nvlddmkm.sys Tue Jul 14 15:54:48 2009

Drivers - Download NVIDIA Drivers

2) Must uninstall LogMeIn. It's no good on Windows 7:

lmimirr lmimirr.sys Tue Apr 10 18:32:11 2007
LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:22 2008

3) Must update this ancient camera driver from manufacturer:

CamDrC21 CamDrC21.sys Thu Apr 29 12:42:33 2004


New Member
Thanks - I have installed the new video driver from the link provided and have yet to experience the BSOD since the installation. Unfortuantley, I have not found an updated driver to the Cisco Web Cam but I rarely use it. Thanks for pointing me in the right direction.

It is still odd to me that the old video driver worked fine until I installed the latest Windows patches.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8002336680
BCP4: FFFFF80000B9C510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

I have windows 7 on my dell n5010 laptop. Any help or solutions to this problem would be appreciated. please send me an email for this solution too.



This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.