Windows has recovered from unexpected shutdown - Windows 7 64bit

im having a hard time figuring out how to fix this issue. I already upgraded most of my drivers .. But still im experiencing this PROBLEM.. please help!!
it just automatically shut down my pc without seeing the BLUE screen thing.. i already unchecked the Automatic shutdown under the advance settings start up and recovery.. but still it restarts everytime it crashes..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 13321

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80046D4010
BCP2: FFFFF88010A49AE4
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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it happens to me like every hour.. while playing games,etc.

here's the attachment of the minidumps
View attachment 17978



Extraordinary Member
Hi Michael and Welcome to The Forum.

Usual causes:
Video driver, overheating, bad video card, ?BIOS, ?Power to card.

Your latest dump file lists nvlddmkm.sys as the probable cause. This is a graphics driver.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

You're getting a Stop Error Code 116
(Link) "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust build up and subsequently inadequate cooling." - H2SO4
Ensure that none of the hardware is being over-clocked.
Ensure that the machine is adequately cooled. Chase out those dust bunnies!

As a Priority:

Reset your Graphics

  • Download and install DriverSweeper.
  • Uninstall your current Graphics setup through Programs and Features
  • Boot to (preferably) Safe Mode and run Driver Sweeper to clean up the remnants of your current Graphics set up.
  • Reboot to Normal Mode.
  • Install your new Graphics set up. nVidia Graphics Drivers.

Make sure your system is fully updated including SP1.

Drivers with Updates:

Rt64win7.sys Tue Aug 23 14:55:41 2011 Realtek PCIe GBE Family Controller v7.049 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1477671) option to download.

RTKVHD64.sys Tue Jun 08 10:08:08 2010 Realtek HD Audio R2.67

Bugcheck Analysis:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80046d4010, fffff88010a49ae4, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 )

fffff880`00f9f000 fffff880`00ff6000   ACPI     ACPI.sys     Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`02c7a000 fffff880`02d04000   afd      afd.sys      Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`04186000 fffff880`0419c000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`00ddc000 fffff880`00de7000   amdxata  amdxata.sys  Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`04faf000 fffff880`04fb8000   aswFsBlk aswFsBlk.SYS Mon Jun 28 21:32:34 2010 (4C2906E2)
fffff880`04f95000 fffff880`04faf000   aswMonFlt aswMonFlt.SYS Mon Jun 28 21:32:58 2010 (4C2906FA)
fffff880`02d04000 fffff880`02d0e000   aswRdr   aswRdr.SYS   Mon Jun 28 21:33:15 2010 (4C29070B)
fffff880`03f10000 fffff880`03f33000   aswSP    aswSP.SYS    Mon Jun 28 21:37:34 2010 (4C29080E)
fffff880`0183c000 fffff880`0184c000   aswTdi   aswTdi.SYS   Mon Jun 28 21:37:54 2010 (4C290822)
fffff880`00c95000 fffff880`00c9e000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00db2000 fffff880`00ddc000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff960`00980000 fffff960`009e1000   ATMFD    ATMFD.DLL    Tue Jul 14 00:38:13 2009 (4A5BC565)
fffff880`01983000 fffff880`0198a000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`03eff000 fffff880`03f10000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`04c18000 fffff880`04c36000   bowser   bowser.sys   Tue Jul 14 00:23:50 2009 (4A5BC206)
fffff960`006c0000 fffff960`006e7000   cdd      cdd.dll      Tue Jul 14 02:25:40 2009 (4A5BDE94)
fffff880`01950000 fffff880`0197a000   cdrom    cdrom.sys    Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00edf000 fffff880`00f9f000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`018ea000 fffff880`0191a000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00d0c000 fffff880`00d6a000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`04176000 fffff880`04186000   CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`04eef000 fffff880`04efd000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03e5e000 fffff880`03ee1000   csc      csc.sys      Tue Jul 14 00:24:26 2009 (4A5BC22A)
fffff880`03ee1000 fffff880`03eff000   dfsc     dfsc.sys     Tue Jul 14 00:23:44 2009 (4A5BC200)
fffff880`02c68000 fffff880`02c77000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`018d4000 fffff880`018ea000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`044e9000 fffff880`0450b000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`04f09000 fffff880`04f12000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04efd000 fffff880`04f09000   dump_ataport dump_ataport.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04f12000 fffff880`04f25000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04ee3000 fffff880`04eef000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`10a87000 fffff880`10b7b000   dxgkrnl  dxgkrnl.sys  Tue Jul 14 00:38:56 2009 (4A5BC590)
fffff880`10b7b000 fffff880`10bc1000   dxgmms1  dxgmms1.sys  Tue Jul 14 00:38:32 2009 (4A5BC578)
fffff880`01144000 fffff880`01158000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`010f8000 fffff880`01144000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff880`013de000 fffff880`013e8000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`0189a000 fffff880`018d4000   fvevol   fvevol.sys   Tue Jul 14 00:22:15 2009 (4A5BC1A7)
fffff880`015ac000 fffff880`015f6000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`03202000 fffff800`0324b000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`10bc1000 fffff880`10be5000   HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`10be5000 fffff880`10bf6000   HECIx64  HECIx64.sys  Wed Oct 20 00:33:43 2010 (4CBE2AD7)
fffff880`04f33000 fffff880`04f4c000   HIDCLASS HIDCLASS.SYS Tue Jul 14 01:06:21 2009 (4A5BCBFD)
fffff880`04f4c000 fffff880`04f54080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`04f25000 fffff880`04f33000   hidusb   hidusb.sys   Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`04511000 fffff880`045d9000   HTTP     HTTP.sys     Tue Jul 14 00:22:16 2009 (4A5BC1A8)
fffff880`015f6000 fffff880`015ff000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`0410a000 fffff880`04128000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00c5c000 fffff880`00c64000   intelide intelide.sys Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`04160000 fffff880`04176000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`04128000 fffff880`04137000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00b9a000 fffff800`00ba4000   kdcom    kdcom.dll    Tue Jul 14 02:31:07 2009 (4A5BDFDB)
fffff880`03e00000 fffff880`03e43000   ks       ks.sys       Tue Jul 14 01:00:31 2009 (4A5BCA9F)
fffff880`013b3000 fffff880`013cd000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Tue Jul 14 00:50:34 2009 (4A5BC84A)
fffff880`0450b000 fffff880`04510200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`04fd9000 fffff880`04fee000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04f72000 fffff880`04f95000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00cb4000 fffff880`00cf8000   mcupdate mcupdate.dll Tue Jul 14 02:29:10 2009 (4A5BDF66)
fffff880`04f64000 fffff880`04f72000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`03fc0000 fffff880`03fcf000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04f57000 fffff880`04f64000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00c7b000 fffff880`00c95000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`04c36000 fffff880`04c4e000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`04c4e000 fffff880`04c7a000   mrxsmb   mrxsmb.sys   Tue Jul 14 00:23:59 2009 (4A5BC20F)
fffff880`0184c000 fffff880`01899000   mrxsmb10 mrxsmb10.sys Tue Jul 14 00:24:08 2009 (4A5BC218)
fffff880`045d9000 fffff880`045fc000   mrxsmb20 mrxsmb20.sys Tue Jul 14 00:24:05 2009 (4A5BC215)
fffff880`019e8000 fffff880`019f3000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00eb3000 fffff880`00ebd000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01164000 fffff880`011c2000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`02c5d000 fffff880`02c68000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`014a3000 fffff880`014b5000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`014ba000 fffff880`015ac000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`041c0000 fffff880`041cc000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`041cc000 fffff880`041fb000   ndiswan  ndiswan.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`0446a000 fffff880`0447f000   NDProxy  NDProxy.SYS  Tue Jul 14 01:10:05 2009 (4A5BCCDD)
fffff880`02d82000 fffff880`02d91000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`02d0e000 fffff880`02d53000   netbt    netbt.sys    Tue Jul 14 00:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Tue Jul 14 00:21:46 2009 (4A5BC18A)
fffff880`01800000 fffff880`01811000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`02c51000 fffff880`02c5d000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`0324b000 fffff800`03828000   nt       ntkrnlmp.exe Tue Jul 14 00:40:48 2009 (4A5BC600)
fffff880`01210000 fffff880`013b3000   Ntfs     Ntfs.sys     Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`0197a000 fffff880`01983000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`10a85000 fffff880`10a86180   nvBridge nvBridge.kmd Fri Apr 08 04:14:49 2011 (4D9E7DA9)
fffff880`0447f000 fffff880`044ac000   nvhda64v nvhda64v.sys Thu Jul 07 17:21:14 2011 (4E15DCFA)
fffff880`0fe0e000 fffff880`10a85000   nvlddmkm nvlddmkm.sys Sat Oct 15 07:07:55 2011 (4E99233B)
fffff880`02d5c000 fffff880`02d82000   pacer    pacer.sys    Tue Jul 14 01:09:41 2009 (4A5BCCC5)
fffff880`04143000 fffff880`04160000   parport  parport.sys  Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`00eca000 fffff880`00edf000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00d6a000 fffff880`00d9d000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00c74000 fffff880`00c7b000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00c64000 fffff880`00c74000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`04056000 fffff880`0406a380   pcouffin pcouffin.sys Tue Dec 05 14:39:30 2006 (457584A2)
fffff880`013cd000 fffff880`013de000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`05af9000 fffff880`05b9f000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`044ac000 fffff880`044e9000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00cf8000 fffff880`00d0c000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`01158000 fffff880`01163e00   PxHlpa64 PxHlpa64.sys Wed Jun 24 00:16:35 2009 (4A416253)
fffff880`0419c000 fffff880`041c0000   rasl2tp  rasl2tp.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`04000000 fffff880`0401b000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`0401b000 fffff880`0403c000   raspptp  raspptp.sys  Tue Jul 14 01:10:18 2009 (4A5BCCEA)
fffff880`0403c000 fffff880`04056000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`02c00000 fffff880`02c51000   rdbss    rdbss.sys    Tue Jul 14 00:24:09 2009 (4A5BC219)
fffff880`0406b000 fffff880`04076000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`019cd000 fffff880`019d6000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`019d6000 fffff880`019df000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`019df000 fffff880`019e8000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`011c2000 fffff880`011fc000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`04c00000 fffff880`04c18000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`0407d000 fffff880`0410a000   Rt64win7 Rt64win7.sys Tue Aug 23 14:55:41 2011 (4E53B15D)
fffff880`04c9c000 fffff880`04ee2e00   RTKVHD64 RTKVHD64.sys Tue Jun 08 10:08:08 2010 (4C0E0878)
fffff880`05b9f000 fffff880`05baa000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`04137000 fffff880`04143000   serenum  serenum.sys  Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`02d91000 fffff880`02dae000   serial   serial.sys   Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`0149b000 fffff880`014a3000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`05e9c000 fffff880`05f34000   srv      srv.sys      Tue Jul 14 00:25:11 2009 (4A5BC257)
fffff880`05a00000 fffff880`05a69000   srv2     srv2.sys     Tue Jul 14 00:25:02 2009 (4A5BC24E)
fffff880`05baa000 fffff880`05bd7000   srvnet   srvnet.sys   Tue Jul 14 00:24:58 2009 (4A5BC24A)
fffff880`04076000 fffff880`04077480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Tue Jul 14 00:25:34 2009 (4A5BC26E)
fffff880`05bd7000 fffff880`05be9000   tcpipreg tcpipreg.sys Tue Jul 14 01:09:49 2009 (4A5BCCCD)
fffff880`0182f000 fffff880`0183c000   TDI      TDI.SYS      Tue Jul 14 00:21:18 2009 (4A5BC16E)
fffff880`01811000 fffff880`0182f000   tdx      tdx.sys      Tue Jul 14 00:21:15 2009 (4A5BC16B)
fffff880`02dc9000 fffff880`02ddd000   termdd   termdd.sys   Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`03e43000 fffff880`03e55000   umbus    umbus.sys    Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`04f55000 fffff880`04f56f00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`03f59000 fffff880`03f6a000   usbehci  usbehci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`04410000 fffff880`0446a000   usbhub   usbhub.sys   Tue Jul 14 01:07:09 2009 (4A5BCC2D)
fffff880`03f6a000 fffff880`03fc0000   USBPORT  USBPORT.SYS  Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`00ebd000 fffff880`00eca000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`0198a000 fffff880`01998000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01998000 fffff880`019bd000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`0148b000 fffff880`0149b000   vmstorfl vmstorfl.sys Tue Jul 14 00:42:54 2009 (4A5BC67E)
fffff880`00d9d000 fffff880`00db2000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`02dae000 fffff880`02dc9000   wanarp   wanarp.sys   Tue Jul 14 01:10:21 2009 (4A5BCCED)
fffff880`019bd000 fffff880`019cd000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00ea4000 fffff880`00eb3000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`02d53000 fffff880`02d5c000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003af000   win32k   win32k.sys   Tue Jul 14 00:40:16 2009 (4A5BC5E0)
fffff880`00ff6000 fffff880`00fff000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`04fb8000 fffff880`04fd9000   WudfPf   WudfPf.sys   Tue Jul 14 01:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`05f34000 fffff880`05fa5000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`0191a000 fffff880`01928000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01928000 fffff880`01934000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01934000 fffff880`0193d000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0193d000 fffff880`01950000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`03f33000 fffff880`03f59000   tunnel.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00026000
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


Hi. Good day! i did what you say.. so far so good.. no crash yet.. if this will stay forever haha.. currently playing Skyrim i hope i wont get that error again. Thank you very much :) GODBLESS

OH my! i got this blue screen error again...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 13321

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004162270
BCP2: FFFFF88010A88AE4
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

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heres the dump file...
oops theres no attach link with the reply to thread button

and i also got this MESSAGE when i restart it

Improper shutdown during VGA clock setting.
Do you want to set it again?

[Okay] [Cancel]

How not to over-clocked the hardware? i dont know how to do it.. maybe thats causing the problem


Extraordinary Member
Thanks for the dump file, sadly :(. Having a look now.

If anything is overclocked you would know about it as you would have made the settings :). Maybe the only thing you can easily overclock is your graphics.


Extraordinary Member
Right still a 116, still blaming your nVidia graphics driver. Did you refresh the graphics as above?

DirectX is graphics related, yours is dated 14 Jul 2009, as are most of your drivers. Updating to SP1 will bring them up to date.

Right still a 116, still blaming your nVidia graphics driver. Did you refresh the graphics as above?

DirectX is graphics related, yours is dated 14 Jul 2009, as are most of your drivers. Updating to SP1 will bring them up to date.
Yes i did..... what do u mean by updating to SP1? updating my OS to service pack 1?

Yes, Service Pack 1
how will i upgrade it? is there any download link for that SP 1?
anyway im currently downloading updates for my Windows 7 almost 109 updates..

Okay im now downloading SP 1 .. will reply here.. if that fixes the problem :) thank you so much

i installed all the updates including SERVICE PACK 1.. but it still got the error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 13321

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80075CE010
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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View attachment



Noob Whisperer
As best as I can determine from your most recent dump file, the drivers that are present don't seem to reflect dates that I would expect to see if in fact Windows 7 Service Pack 1 was installed.
Additionally you have a couple very old drivers that are loading and might be causing some issue.
pcouffin.sys 12/5/2006 low level access layer for CD devices (maybe also Sonic related a lot of CD/DVD software use this driver)
PxHlpa64.sys 6/23/2009 Sonic CD/DVD driver
Maybe as a means of determining there possible effect on your present problem, perform a search for and rename both to
Both probably located here C:\Windows\System32\Drivers but may also be located elsewhere, hence the search.
This should prevent them from causing any problems and is easily reversed if any unintended issues arise.


Noob Whisperer
Same as previous except the driver dates now do reflect the installation of Service Pack 1.
You still need to deal with
pcouffin.sys and PxHlpa64.sys search, find and rename both.
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Read this and fill out your system specs.
Good luck


Noob Whisperer
Thanks for filling out your system specs.
Accordingly I can't help but notice that there have been some seven (7) BIOS updates since the version 10.3 that you are currently running.
Some of these address Memory as well as CPU issues.
Can you double check with your Motherboard Manufacturer's Website and confirm any availability specific for your Model Name, Model Number and Revision Number. It is possible that it may help with your issues.
After dealing with the two drivers mentions above.

Goodmorning, i already renamed the filePxHlpa64.sys and pcouffin.sys to .OLD. but still i got the blue screen error..
anyway i attached the recent minidump to the FOLDER you instructed me to do so.

i checked the website and it seems like my motherboard chipset is Intel® H61 (B3) Chipset
im not sure.. but this is the link to my motherboard's specification MSI Global ? Mainboard - H61M-E23 (B3)

heres the FOLDER ZIP
View attachment Seven

Thank you so much

im currently downloading the latest BIOS update which is 10.C i hope it will work


Extraordinary Member
Use the Intel® Driver Update Utility (in Internet Explorer gives me the best results). This will tell you if there are any updates for your chipset drivers.

Also you can quite safely delete your dmp files in the minidump folder. They're on here now.

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