Windows Update Failed and Nuked Internet Connection (IP address still getting assigned)

Discussion in 'Windows 7 Networking' started by nicechiguy2000, Apr 25, 2012.

  1. nicechiguy2000

    nicechiguy2000 New Member

    Jun 18, 2011
    Likes Received:
    I was applying the some updates to Windows 7 Ultimate 64-bit and the update process failed. I shut down the computer and when it rebooted, the computer reported my Internet connection was down.

    My computer is still getting an IP address and DNS settings from the router.
    I can ping but as soon as I try to ping my router I get the destination host net unreachable message
    I have tried uninstalling and reinstalling IPv4 (netsh int IP reset C:\resetlog.txt & netsh Winsock reset (both as administrator))
    I have tried uninstalling .NET since that is one of the upgrades that failed.
    I have tried re-running Windows Update to see if the updates which had downloaded would install (failed)

    Windows troubleshooter is worthless as it keeps suggesting the network cable is unplugged or broken.

    Any advice you could offer would be appreciated.
  2. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    May 16, 2010
    Likes Received:
    Run ipconfig and check that router ip address, pc ip address, dns server address, default gateway address are all compatible. If you are unsure about any of that run the following command from the command prompt and post the file ipconfig.txt from your desktop on here.

    ipconfig /all > desktop/ipconfig.txt

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