Windows Update Issue

Discussion in 'Windows 7 Software' started by kirkie, Nov 19, 2011.

  1. kirkie

    kirkie Well-Known Member

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    For some strange reason the below items will not install on my computer from the Windows Update:

    Update for Microsoft OneNote 2010 KB2553290 (32 Bit-Edition)

    Service Pack 1 for Microsoft Office 2010 (KB2510690) 32-bit Edition

    Anyone else having this problem or know how to resolve it?

    Cheers
     
  2. Saltgrass

    Saltgrass Excellent Member
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    Hard to tell without seeing a log, but in some cases updates have to wait on other updates, or on all of the update to be downloaded.

    You might check this Microsoft site and make sure you have the other updates mentioned already installed. Use the "View Installed Updates" (which you can type into the start menu search box) window because it divides the updates by what they are for.
     
  3. Drew

    Drew Banned

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    Do you actually have Office 2010 installed on your machine??
     
  4. kirkie

    kirkie Well-Known Member

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    Yes I do, Thank you
     
  5. kirkie

    kirkie Well-Known Member

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    I will give it a go.
     
  6. kirkie

    kirkie Well-Known Member

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    I have tried it and they are all installed already, however the main one just hangs again and doesn't install.

    I also get an Interactive Services Message stating something to do with Printers...
     
  7. Drew

    Drew Banned

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    Try undoing your printer during install & try grabbing it but, not from Windows Update. See if you can get it directly, manually from Silverlight
     
    #7 Drew, Nov 21, 2011
    Last edited: Nov 21, 2011
  8. kirkie

    kirkie Well-Known Member

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    Sorry, but that went right over my head, but come to think of it I get a message saying Silverlight is closing due to an error.
     
  9. Saltgrass

    Saltgrass Excellent Member
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    If the updates are showing as "Failed" in the Windows Update dialog, you can right click on them and get more info. Maybe some type of error message would help.

    If nothing else, go to the Windows folder and look for WindowsUpdate.log. Right click it and select send to compresses (zip) folder then attach using the paperclip.

    Any error or warning messages in the Event Viewer?
     
  10. kirkie

    kirkie Well-Known Member

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    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

    Installation date: ‎20/‎11/‎2011 12:18 AM

    Installation status: Failed

    Error details: Code 800706BE

    Update type: Important

    Microsoft has released an update for Microsoft OneNote 2010 32-Bit Edition. This update provides the latest fixes to Microsoft OneNote 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

    More information:
    Description of the OneNote 2010 update: November 8, 2011

    Help and Support:
    Microsoft Support

    Service Pack 1 for Microsoft Office 2010 (KB2510690) 32-bit Edition

    Installation date: ‎13/‎11/‎2011 4:16 PM

    Installation status: Failed

    Error details: Code 800706BE

    Update type: Important

    Service Pack 1 (SP1) for Microsoft Office 2010 (KB2510690) 32-bit Edition contains new updates which improve security, performance, and stability. Additionally, the SP is a roll-up of all previously released updates.

    More information:
    List of all Office 2010 SP1 packages

    Help and Support:
    Microsoft Support
     
  11. Drew

    Drew Banned

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    "Sorry, but that went right over my head, but come to think of it I get a message saying Silverlight is closing due to an error.


    • Check Windows Update for any updates for Silverlight. Silverlight is the MS Download site.
     
  12. Saltgrass

    Saltgrass Excellent Member
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    The error 800706BE seems to mean
    Drew seems to be concentrating on Silverlight and if that is a problem, you could uninstall it for testing.

    The RPC situation may be involved with Silverlight so perhaps we should look at that. I am not an expert on such things, but I would check Task Manager to make sure the Remote Procedure Call service (RpcSs) is running. Also check the RPCEptMapper (RPC Endpoint Mapper). The RPC Locator does not seem to be running on my system, but you might check it.

    Since your Spooler Service has also been mentioned, check that service also. All of these things may have a common source for the errors.

    Check your logs for the error and see if they give any more info.
     
  13. kirkie

    kirkie Well-Known Member

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    RpcLocater says Stopped under Services

    RpcSs is running
     
  14. Saltgrass

    Saltgrass Excellent Member
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    That is the way my system shows, with the RPCEptMapper also running.

    Well, I am down to checking the log files, and even they may not help. You have done a complete shutdown recently?

    Maybe the print Spooler is causing a problem, or you had printed something in office and it is messed up. But all I can do is guess....

    There is an option to repair an Office Install in the Programs and Features panel. If you select change and repair, maybe it would correct some problem.

    We had someone the other day that was using a Google sync app that seemed to mess up his Office (Outlook) Install. Are you using anything like that?
     
  15. kirkie

    kirkie Well-Known Member

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    I use Google Calendar Sync, but I have done for a long time.
     
  16. Saltgrass

    Saltgrass Excellent Member
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  17. kirkie

    kirkie Well-Known Member

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    Just had a quick look and it appears upto date.
     

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