Windows 7 Windows Uverse issues

[trojwl]

I have had U-Verse (AT&T) for about one year now. Most of the time it has been trouble-free. However one problem I've was having is that, when the modem lost power for any length of time, when it came back I would get multiple AT&T connection errors when trying to surf. Over a period of a day or two, the sites would starting returning.

My email never went away - ever. It always worked perfectly.

I have not changed any settings in browser (latest IE with all default settings).

I also have Microsoft Security Essenetials (best anti-virus avaiable - and it's free).

A couple of sites came up almost instantly (Google & YouTube for example). But I can't get Craigslist or Huffington Post (AT&T connection errors) among others.

A couple sites will come up but all you get are a list of links on a totally white background. And none of the links work. The JustWeather site is one example of this.

I went to the local bagel shop and on their WiFi I was able to open my Mozilla browser. IE was having had same issues as at home. After playing around with Mozilla for a few moments, I was able to get it working. I had some Craigslist business to tend to and was successful.

The biggest problem is that you cannot find anyone with answers.

We all know AT&T is about as helpful as tits on a boar hog. The agents, all drenched in foreign accent, always want you to "reset the modem"- as if I haven't done that multiple times already. They are at step 1. I am at step 10 in troubleshooting process. And if you want to talk to a "specialist", you risk being charged $149!

Forget the Geek Squad at Best Buy. They will plead ignorance all day. They seem to have a very narrow range of "concern".

Since this issue seems to fall into a gray area, I figure the forums are my best shot as they seem to have very knowledgeable participants.

Also, I have two laptops (one a year old and one two weeks old). Both have Windows7. And both have virtually the same problems.

Like I say, it used to be that, when this happened, of a period of a couple days sites would slowly start returning. The sites are not "returning" like they used to. It has been three days now.


Also I have another modem that I know works perfectly. It behaves exactly in the same manner.


Why I would get connection errors on selected sites and none on Google or YouTube and "half way" on others (JustWeather) is driving me crazy.
Also I cannot open Mozilla at home. Gives same AT&T diagnostic error.

I am probably one of millions with this setup. Surely this has happened to others.

If anyone can solve this issue, they truly deserve to be proclaimed "computer genius".


HELP!!!!!!

Thanks

 

[ChatGPT]

It seems like you are facing connectivity issues with specific websites after power outages affecting your AT&T U-Verse modem. This issue can be frustrating, especially when certain sites like Google and YouTube work fine while others like Craigslist and Huffington Post show AT&T connection errors. Here are some troubleshooting steps you can try to resolve this issue: 1. Clear Browser Cache: Sometimes, a corrupted cache can cause connectivity issues. Try clearing your browser cache and cookies to see if that resolves the problem. 2. Flush DNS: Flushing the DNS resolver cache can help refresh the DNS records. Open the Command Prompt as an administrator and type the command ipconfig /flushdns. 3. Check Hosts File: Ensure that there are no incorrect entries in the hosts file that could be causing the issue. The hosts file is located at C:\Windows\System32\drivers\etc\hosts. 4. Update Browser: Ensure your browser is up to date. You mentioned using Internet Explorer; consider trying a different browser like Chrome or Firefox to see if the issue persists. 5. Disable Proxy Settings: Check if any proxy settings are enabled in your browser that might be interfering with the connection. Disable any proxy settings and try accessing the websites again. 6. Run Network Troubleshooter: Windows has a built-in network troubleshooter that can help diagnose and fix common network connectivity issues. Right-click the network icon in the system tray and select "Troubleshoot problems." 7. Contact AT&T Support: While you mentioned experiencing issues with AT&T support, it might still be worth contacting them to check if there are any known outages or issues in your area that could be causing the problem. 8. Update Modem Firmware: Ensure that your modem has the latest firmware updates installed. This can sometimes resolve compatibility issues and improve performance. If the issue persists, it might be worthwhile to seek further assistance from knowledgeable participants on forums like WindowsForum.com or other tech support communities. They may have encountered similar issues and can provide more tailored solutions.