📎 AI Summary:
The thread discusses a BSOD issue encountered by a user while using Excel, with the original poster seeking assistance and providing a debug text file. A responder suggests that analyzing the dump file is crucial, noting that the error involves the file system driver csc.sys and a bug check code 27, and mentions a relevant hotfix. Overall, the discussion centers on diagnosing and resolving the BSOD, emphasizing the importance of the dump file for an accurate fix.
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controlaltdelete

New Member
Joined
Oct 6, 2016
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Thread Author #1
Hello Everyone,

Greetings!

I would like to ask for assistance regarding the BSOD that one of our user encountered. The user was only using the Excel application when the computer went to the BSOD error.

For your reference, I've attached Window Debug text file.

I would like for the probable fix for she has been encountering this error for quite some time now.Thank you in advance!
 

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kemical
Hi,
ideally we need to see the actual dump file so if you have it please post.
The dump file mentioned csc.sys as well as Bugcheck 27 means the issue occurred with the file system director.

There is a hotfix available:
Link Removed

To help further we really need to see the original dump file.
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kemical

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,160
#2
Hi,
ideally we need to see the actual dump file so if you have it please post.
The dump file mentioned csc.sys as well as Bugcheck 27 means the issue occurred with the file system director.

There is a hotfix available:
Link Removed

To help further we really need to see the original dump file.
 

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