Microsoft’s internal analysis of roughly 200,000 anonymized Copilot conversations has delivered a stark, counterintuitive message: the next wave of AI disruption is targeting knowledge work—writers, translators, editors, customer service agents, and even some technical roles—far more visibly than the manual, physical jobs that dominated past automation waves. rnot rely on speculative modelling or employer surveys. Instead, the team mined actual user behavior—what people asked Copilot to do...