Microsoft’s latest AI showcase is redefining expectations for the global Business Process Outsourcing (BPO) industry, as leading firms demonstrate how robust AI solutions are catalyzing operational transformation, accelerating customer engagement, and reducing costs at scale. With companies like Accenture, Capita, Cognizant, NTT DATA, Wipro, Infosys, and others harnessing Microsoft’s Copilot Studio, Power Platform, GitHub Copilot, and Azure AI, the narrative around BPOs is being dramatically...