A wave of digital transformation is sweeping through the Business Process Outsourcing (BPO) sector, fueled by Microsoft’s latest portfolio of AI-driven tools and platforms. Leading BPO firms—including Accenture, Capita, Cognizant, NTT DATA, Wipro, Infosys, HCL Technologies, LTIMindtree, and Tata Elxsi—are not only automating vast swathes of operations but also redefining what it means to deliver customer engagement in a world shaped by artificial intelligence. The shift isn’t just...