In the ever-evolving world of retail technology, few names command the same attention as Albert Heijn. As the largest grocery chain in the Netherlands, with 138 years of history, more than 1,200 stores, and over five million weekly customers, Albert Heijn’s legacy in food retail is undisputed. Yet, it is the company’s brave steps into AI-driven customer experience that are quietly rewriting the rules of digital grocery shopping—steps embodied in the creation of Steijn, an AI assistant built...