Microsoft’s Q1 2026 earnings call did more than report strong numbers — it laid out a practical, product-level vision for how AI will become the connective tissue of customer experience (CX), putting Copilot and multi‑agent orchestration at the center of service, security, and collaboration workflows. The implications for contact centers, CX teams, and enterprise service architects are profound: Copilot is being positioned as the default interface, multi‑agent frameworks now include...