What G2 actually ranked
G2's piece is titled "5 Best AI Note-Taking Software for 2027," but the evidence is a 2026 snapshot. The Grid snapshots were updated on August 25, 2026. The author says the reviews analysed were submitted between October 2025 and October 2026. Nothing here is a 2027 forecast.
The ranking uses G2 Score, which blends reviewer satisfaction with market presence.
| Product | G2 Score | G2's pitch |
|---|---|---|
| Microsoft Teams | 88 | Meeting notes inside Microsoft 365 |
| Zoom Workplace | 81 | AI notes in video-first meetings |
| Fathom | 77 | Dedicated summaries and action items |
| Krisp | 66 | Noise-free capture |
| Slack | 64 | Huddles turned into team knowledge |
The scores measure how satisfied reviewers are. They do not measure transcription accuracy or security. Market presence also pushes big suites like Teams up the list, so a high score says something different from "best note-taker."
The review counts are another reason for caution. The article shows 19,244 reviews for Teams and 56,553 for Zoom. Those are overall product snapshots, not reviews about AI notes. G2 says it weighted note-related reviews more heavily for Teams, Zoom and Slack. It doesn't publish the sample sizes or the method, so treat the weighting as unverified.
Feature-level ratings
The category ratings are reviewer-satisfaction percentages, as G2 reports them.
- Teams: 91% for summary generation, 90% for speech-to-text transcription, and 88% for action-item extraction. The lowest-rated areas are semantic search (84%) and multi-language and accent support (85%).
- Fathom: 97% for summary generation, 96% for transcription, and 96% for action items. Its 95 Satisfaction score and 98 NPS are the strongest on the list. Its Grid user base is 73% small business and only 3% enterprise.
- Krisp: 92% for summaries and action items, and 90% for transcription. Multi-language and accent support is its weak spot at 84%.
- Slack: 96% for transcription and 95% for team-based access. G2 itself says this is not a claim that Slack is a dedicated cross-platform recorder.
- Zoom: G2 admits the Grid has no comparable feature-level note-taking scores for Zoom. Don't read Teams-style percentages into it.
Fathom's lead on focused measures sits alongside a lower composite score of 77. That's the clearest sign that G2 Score and note-taking quality aren't the same thing.
Teams: the notes depend on policy, not just a license
Teams tops the list, and the Microsoft 365 integration is a real advantage. For admins, though, "Copilot meeting notes" is a configuration choice.
Admins manage the transcription policy in the Recording & Transcription section of the Teams admin center, or with the -AllowTranscription parameter of the CsTeamsMeetingPolicy cmdlet. Copilot behavior is set with the -Copilot parameter of the same cmdlet. The documented values include Enabled, EnabledWithTranscriptDefaultOn and Disabled.
Microsoft's Copilot configuration guidance makes the practical point. Copilot can be available during a meeting without a saved transcript, but using it during and after the meeting requires transcription to be started. If your organization can't or won't keep meeting transcripts, you don't get post-meeting recaps. The decision belongs to compliance and records management as much as to IT.
This isn't a new wrinkle. Reporting from agderinthe.cloud said that from early November 2025, transcripts were no longer generated and saved by default when Copilot was used in Teams meetings. Office 365 IT Pros described the mechanism: Microsoft changed the policy value from EnabledWithTranscript to Enabled. Admins who expect transcripts and recaps by default should check their policies.
A quick audit looks like this:
- In the Teams admin center, open Meetings, then Meeting policies, and find the Copilot setting under Recording & transcription.
- Check whether the policy allows transcription (the -AllowTranscription value).
- Pick one recurring meeting and run it end to end: start transcription, then confirm that a recap appears and who can see it.
- Check retention rules for the saved transcripts.
Other limits matter too. Copilot for Teams meetings isn't available in end-to-end encrypted meetings. A third-party explainer also notes that Copilot doesn't work in meetings hosted outside your organization, and that AI summaries need a supported transcription language. That's secondary reporting, so verify it against Microsoft's documentation for your tenant.
Zoom: the price table may be stale
G2 lists Workplace Pro at $14.16 per user per month on annual billing. Zoom's own AI Companion pricing page distinguishes limited AI features on Basic from broader coverage on paid tiers, so check your entitlement and admin settings in your own account rather than relying on the G2 price table. A pilot should cover summary completeness, since G2 reviewers say recaps sometimes miss details.
Slack: strong inside the channel, limited outside it
Slack's help documentation explains why G2 frames it as a huddle tool and not a general meeting recorder.
- Someone in the huddle has to turn AI notes on, unless members have set a channel to start them automatically.
- Everyone in the huddle is notified when notes start, stop or are canceled. Anyone in the huddle can pause, resume or delete them.
- Notes land in a canvas in the huddle thread. Anyone in that channel or DM can view them.
- If admins permit it, a transcript is embedded in the canvas. It won't show up in search results.
- AI notes can't be used in huddles with external people or guests.
- The feature is for members, not guests, and is available on paid plans.
If your most important conversations are with clients or vendors, the guest restriction rules Slack out as your meeting recorder.
Fathom and Krisp: the cross-platform options
G2's FAQ points to Fathom and Krisp for teams that span several conferencing apps. Krisp's pitch is noise cancellation paired with notes, so test it with accents and noisy rooms. Its 84% accent-support rating is the weak point. For Fathom, G2 reviewers mention speaker-name corrections and the assistant joining meetings unexpectedly. Both reports come from reviewers and aren't confirmed by testing. Test attendee controls and consent before you roll either one out.
Pricing
G2 quotes Teams Essentials at $4 per user per month and Microsoft 365 Business Standard with Copilot at $23.50 per user per month on annual billing. Microsoft's pricing page shows the Business Standard with Copilot price as $23.50 paid yearly, and $28.20 per user per month on monthly billing. I couldn't verify the other vendors' prices against their own pages, so treat those as snapshots. Plan, region and terms all change what you pay and which AI features you get.
How to choose
- Microsoft 365 shop: Teams. Settle the transcript-retention question before you promise recaps.
- Zoom-centric: Zoom Workplace. Verify your plan's AI Companion limits.
- Recaps and action items across platforms: Pilot Fathom, mainly if you're a small or midsize team.
- Noisy environments: Krisp, tested with real audio.
- Internal huddles on a paid plan: Slack, knowing that guests are excluded.
G2's FAQ rightly warns that access-control satisfaction scores (Fathom 93%, Slack 92%, Teams 89%) are not security guarantees or GDPR certification. Whichever tool wins, check the notes against the recording before anyone treats an action item as a decision.