account recovery

Hi - I'm migrating from W10 to W11 Pro. My account came across OK, but when I attempted to login to my wife's account on the new system it told me I HAD to create a PIN. She'd always used a password on the old system but there was no bypass here - I had to create a PIN, which I did. When I...

I had moved to another area and when I try to remember passwords/access names I get errors from the websites.. I have different sites with different names/sources historically, from XP, WIndows 7, 8.1,10 and now with 11. I suspect that Windows remember passwords/usernames from history. How do...

Hello to anyone reading this. Thanks for your interest. I'm trying to help the aunt of a friend of mine. She doesn't remember her account password (I know) and would like to get back into her account. There's a lot of back story to this that I won't bore you with. The computer is a desktop Asus...

Sometimes the Forgotten Password Wizard will not open from the link in Control Panel/User Accounts/Create a Password Reset Disk or through Windows Search. Sometimes it will open in the background and is visible using Win+Tab. But you cannot bring it to the desktop. If this happens, close it with...

Hey everyone, I really need help from an expert. I have made mistakes with my account, and I have several questions. The situation is a bit messy now, so I'll try to be chronological... 1. When I attempt to loggin to my Windows 10 profile, now it always logs me to a temporary account. I have no...

I recently updated to Windows 11, and today I had to install a new firewall. To start The installation I had to type in administrator username and password, however no input lines showes on the screen. The only possibility I have is to exit the administrator login screen. The other weird thing...

Yesterday morning I turned on my laptop and discovered a new user account had appeared during the night. We searched, removed it, ran ESET, deleted Edge since the user seemed to be associated with it. My webcam is turned off, disabled, all features are disabled, microphone off, piece of...

I have a windows 10 laptop and I got it at some point in 2018. I don't remember the password or the pin to the administrator account, and I don't have access to the email account associated with it (I have tried to get back in to that email and I can't) Luckily, I have a separate account on the...

Hi, I'm locked out of my laptop. I never use a password because I live by myself and these devices never leave the house, then I just had to try cortana. When I signed the account required by MS in order to try cortana, I thought I was just signing up to a MS account online and had no idea it...

Hi, I have a Dell M4800 on which I have Bitlocker enabled with TPM on the system disk. Everything worked fine, I could unlock the encrypted drive with the pin code I had set and log in with administrator privileges to my domain account. I decided for some time ago to remove the computer from...

I had a long-standing email address in HOTMAIL.com which I had not been using for NEW mail for a long time.... however it was still used for member ID on Microsoft and Facebook, Microsoft X box Live games & a couple of other websites so I kept it. Last week I just happened to open 'Outlook' and...

I did something stupid two days ago and because of that I have problem download file. I have my own account and I was admin but I have a guest account as well, I was stupid enough to let the guest account be admin and now I can not change it. I want my account to be admin just like before but...

It appears I have two Windows 10 log on accounts. However, I don't know the password for one of them. When I restart the computer the log on for the account that I don't have the password for is the default. I have to switch to the other account to log in. Apparently the Accounts window in...

Is there a Microsoft Account associated with my Windows 10 computer and if so how to I change the address to something else? Microsoft has a bad habit of claiming my account is being used by others and blocks me from the account. For example this message keeps appearing: You need to fix your...

So I wanted to take out the signing in everyday by going to the netplwiz program and I accidently disabled/deactivated my account. This was the admin account and now I cant get it back. Even when I go into another basic account/user it doesn't have admin controls so it cant activate it. please...

So i have been using windows 8.1 and only had one local account in this computer. I come back to find that someone has associated their cloud account to this computer and now my account is missing and now i have their accounts instead and windows 10. My question is, can i somehow retrieve my...

Hi. How do I fix this? Every time I login to my Windows Account, it says "Preparing your Desktop" or something like that, and when it finally does, my settings are not from this account. Instead it logs me in as "temporary account" and therefore nothing saves. How do I have it to log in and have...

Hi I purchased 2 all in one msi pcs from big w late 2014. My sons was used straight away in box no issues. My daughter was too young at the time and I stored at risk of not testing. It was the display. Since setting up had no power cord, company said too bad. I brought one. However it has a...

I updated to win10 from 7 home premium. I opened the store, I created a hotmail account and I downloaded some apps. I closed my pc and it changed the windows login method from windows password to email and password. Since then I cant login. I am sure that my email password is correct, but when I...

Hi all, I recently upgraded to windows 10 from windows 7 and I am having difficulties opening my windows user desktop account. It appears my original laptop password to access my desktop has been altered to my windows account password. I cannot remember my windows outlook password and have...